Hotel Accommodations Internship

4 days ago


New York, New York, United States Darien Lake Full time

Hotel & Campground Accommodations Internship

Job Overview

Join our team at Darien Lake and gain valuable experience in the hospitality industry. As a Hotel & Campground Accommodations Intern, you will have the opportunity to learn about call center operations, front office positions, and back-of-house operations.

Key Responsibilities

  • Lead by example and promote teamwork and a learning environment for all team members
  • Provide exceptional guest service to both guests and team members
  • Practice and maintain a total safety culture for all team members
  • Establish and sustain a robust team environment to increase location retention, motivation, and morale of team members
  • Support area supervisors in the day-to-day operation of their respective area
  • Direct functions to ensure a smooth and profitable operation
  • Assist with training and coaching team members assigned to their particular unit
  • Keep all team members informed of park procedures, policies, and foster communication between management and front-line team members
  • Address guest complaints and resolve issues
  • Handle all guest concerns and keep the management team informed of any difficulties in your area of responsibility
  • Responsible for seeing that all team members are in proper uniforms and meet the park grooming guidelines
  • Enforce and comply with Federal, State, and Company labor laws and policies

Requirements

  • Be enrolled in a BOCES or college/university program for Hospitality or Business Management, Retail Management, Sales, Finance, Accounting, Culinary, Food Service, Restaurant Management, Marketing, Public Relations (or any related discipline)
  • Be able to work nights, weekends, and holidays with flexible availability
  • Commitment to providing guest-first service to our guests


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