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Hotel Ambassador
2 months ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious amenities. Our company culture is built on a foundation of mutual respect, collaboration, and a passion for delivering unforgettable guest experiences.
About the Role:
We are seeking a highly skilled and enthusiastic Door/Bell Attendant to join our team at Four Seasons Hotel New York Downtown. As a Door/Bell Attendant, you will play a critical role in shaping the guest experience by providing exceptional knowledge and service in support of our world-renowned hotel.
Responsibilities:
- Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
- Assists guests descending from cars and issues appropriate valet parking ticket to guests who want car parked.
- Gives verbal greeting to guests arriving or departing on foot.
- Opens hotel doors for all guests.
- Escorts guests to their rooms delivering their luggage upon check-in and picks up luggage from room upon departure.
- Unloads guest luggage from car, tags it and issues claim tickets to the guest.
- Loads guest luggage to car upon their departure.
- Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions.
- Provides guests with directions, recommendations, and information about the hotel and its amenities.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
- Greets all guests passing through Front Door and offers them assistance if needed.
- Provides a high level of cleanliness on the driveway and hotel entrance.
- Works harmoniously and professionally with co-workers and supervisors.
- Ability to project an image of friendliness, professionalism, and willingness to provide personalized services to guests.
- Ability to work closely with the Front Office.
- Ability to keep the Front Desk well informed as to any guest problems, special requests, complaints, etc.
- Ability to maneuver luggage carts, heavy and awkward crates around the hotel.
- Ability to report deficiencies noted in guest room and on guest floors to the Front Desk staff.
- Ability to respond properly in any hotel emergency or safety situation.
Requirements:
- Knowledge of Door/Bell Attendant operations with good communication skills.
- Physical mobility as lifting, walking, bending and moving objects up to 150 lbs.
- Speaking, writing and reading English is required.
- Positive attitude and willing to learn is must.
- 1-2 years' experience preferred.
- Flexible schedule and the ability to work all shifts, weekends and holidays.
