Customer Service Representative
3 weeks ago
This is a fantastic opportunity to join DCC Propane, LLC as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers, ensuring their needs are met with professionalism, empathy, and a commitment to excellence.
The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced environment. You will be the primary liaison between our customers and our service team, providing product and service information, resolving customer inquiries and complaints, and coordinating activities to ensure safe, timely, and efficient response to customer service needs.
Duties and Responsibilities:
- Provide exceptional customer service through phone and personal contact.
- Resolve or escalate customer inquiries and/or complaints as needed.
- Process counter transactions.
- Document and update customer records based upon interactions.
- Process payments and maintain customer accounts.
- Assist with light collections or handle billing inquiries as assigned.
- Strong data entry skills and attention to detail needed.
- Must be able to work well in a fast-paced environment.
- Provide resolution to gas and/or water service needs of customers.
- Determine that service requests are within the scope of work performed by Company.
- Maintain and manage parts inventory.
- Ensure all paperwork is complete and accurately submitted in a timely manner.
- Take responsibility regarding all aspects of daily tasks and actions.
- Maintain professionalism, integrity, security, image, and confidentiality of information and records as required by the position.
- Attend all safety meetings, training, and/or in-services.
- Regular attendance at the worksite is required.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Ability to provide excellent customer service and build rapport with customers.
- Exercise solid organizational and communication skills.
- Good phone skills and computer literacy (MS Office).
- Ability to work independently and effectively manage time.
- Must be dependable with a stable work history.
- Ability to follow verbal and written directions.
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
- Effectively collaborate with leadership and employees to establish goals and standards.
- Demonstrate a strong commitment to customer service and safety.
- Ability to be a positive representative of the Company both internally and externally.
- Ability to work with respect and cooperation at all times with fellow employees and customers.
Benefits
We offer a competitive salary range of $45,000-$60,000 per year, depending on experience, plus benefits including medical, vision, and dental insurance, 401(k) retirement plan with company match, and paid time off plus holidays. We are an equal opportunity employer and welcome applications from diverse candidates.
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