Customer Service Representative

1 week ago

Vienna, United States DCC Propane, LLC Full time
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.

Duties and Responsibilities:
  • Provide exceptional customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Process counter transactions
  • Document and update customer records based upon the interactions.
  • Process payments and maintain customer accounts.
  • Assist with light collections or handle billing inquiries as assigned.
  • Strong data entry skills and attention to detail needed.
  • Must be able to work well in a fast-paced environment.
  • Provide resolution to gas and /or water service needs of customers.
  • Determine that service requests are within the scope of work performed by Company.
  • Maintain and manage parts inventory.
  • Ensure all paperwork is complete and accurately submitted in a timely manner.
  • Take responsibility regarding all aspects of daily tasks and actions.
  • Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
  • Attend all safety meetings, training and/or in-services.
  • Regular attendance at the worksite is required.
Qualifications: Knowledge, Skills and Abilities
  • Ability to provide excellent customer service and build rapport with customers.
  • Exercise solid organizational and communication skills.
  • Good phone skills and computer literacy (MS Office).
  • Ability to work independently and effectively manage time.
  • Must be dependable with a stable work history.
  • Ability to follow verbal and written directions.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Effectively collaborate with leadership and employees to establish goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Ability to be a positive representative of the Company both internally and externally.
  • Ability to work with respect and cooperation at all times with fellow employees and customers.
Experience/Education:
  • High school diploma / GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.
Travel:

Local Travel only.

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to:
    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Work requires physical efforts associated with using the computer and phones to access information.
Working Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is:
  • Regularly in an office environment.
  • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
  • Regularly required to manage a number of tasks at one time.
  • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
  • Regularly exposed to sensory demands due to excessive computer use
  • The noise level in the work environment is usually moderate.


This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.

Meet DCC Propane:

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.

Why Work for Us?

South Illinois Propane Gas is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.

EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    4 days ago

    Vienna, Virginia, United States Wegmans Food Markets, Inc. Full time

    The Customer Service Representative role at Wegmans Food Markets, Inc. involves interacting with customers in a friendly and professional manner. You will be expected to make eye contact, smile, and offer assistance as needed.As a Customer Service Representative, you will work closely with colleagues to ensure that customers have an exceptional shopping...

  • Customer Service Representative

    3 days ago

    Vienna, West Virginia, United States Wegmans Full time

    Job Overview: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for:Responding to customer inquiries and resolving issues in a timely and professional manner.Providing product information...

  • Frontline Customer Service Representative

    2 days ago

    Vienna, West Virginia, United States Walmart Full time

    About the JobWe are currently seeking a Frontline Customer Service Representative to join our team at our Vienna, WV location. As a Frontline Customer Service Representative, you will play a key role in ensuring that our members receive exceptional customer service and have a positive shopping experience.

  • Retail Customer Service Representative

    2 weeks ago

    Vienna, West Virginia, United States United Bank Inc Full time

    We are looking for a talented Retail Customer Service Representative to join our team at United Bank Inc. The estimated annual salary for this position is around $50,000 - $70,000, based on industry standards and location.About Our TeamAs a Sales Associate, you will play a vital role in ensuring that our customers receive exceptional service and support. You...

  • Customer Service Representative

    2 weeks ago

    Vienna, Virginia, United States My Pest Pros LLC Full time

    Company Overview:My Pest Pros LLC is a family-owned local service company based in the DMV area, providing residential and commercial pest control services.Job Description:We are seeking highly motivated individuals to join our team as Inside Sales Representatives. As an Inside Sales Representative, you will be responsible for selling services to new,...

  • Customer Service Representative

    3 days ago

    Vienna, Illinois, United States DCC Propane, LLC Full time

    Job SummaryThis is a fantastic opportunity to join DCC Propane, LLC as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers, ensuring their needs are met with professionalism, empathy, and a commitment to excellence. The ideal candidate will possess excellent...

  • Customer Service Representative

    4 days ago

    Vienna, United States Farmers National Full time

    About the JobFarmers National Bank is seeking a highly skilled Teller II - Cash Handling Specialist to join our team. As a key member of our bank, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our teller services.Key Responsibilities:Cash Handling: Process a variety of customer transactions at a...

  • Customer Service Representative

    1 month ago

    Vienna, West Virginia, United States Sherwin-Williams Full time

    About This RoleThis position is vital to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.You will be expected to promptly resolve any customer concerns and ensure...

  • Customer Service Representative

    2 days ago

    Vienna, West Virginia, United States Sam's Club Full time

    About the RoleAs a Sales Associate - Member Experience at Sam's Club, you will be responsible for ensuring that our members have a positive shopping experience. This includes assisting with purchasing decisions, processing member purchases, and providing exceptional customer service.Key Responsibilities:* Assist members with purchasing decisions and answer...

  • Customer Service Representative

    2 weeks ago

    Vienna, West Virginia, United States Sam's Club Full time

    About the Role: As a Member Assistant - Cart Attendant at Sam's Club, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our members. Your primary responsibility will be to assist members with their purchases, handle returns and exchanges, and maintain a clean and organized sales floor.This is...

  • Customer Service Representative

    3 days ago

    Vienna, West Virginia, United States Carter'sOshKosh Full time

    Key ResponsibilitiesThe Sales Associate will be responsible for:Providing exceptional customer service and ensuring customer satisfactionProcessing transactions accurately and efficientlyMaintaining a clean and organized store environmentExecuting operational activities and protecting company assetsThis role requires a high level of attention to detail,...

  • Customer Service Representative

    3 days ago

    Vienna, West Virginia, United States Burlington Full time

    Job Summary:The Retail Sales Associate role at Burlington Stores, Inc. involves providing exceptional customer service, maintaining a clean and organized sales floor, and supporting management with daily operations. This is an exciting opportunity to join a rapidly growing off-price retail brand and develop your career in retail sales.Key Responsibilities:-...

  • Customer Service Representative

    2 days ago

    Vienna, West Virginia, United States D.R. Horton Full time

    Company Overview:D.R. Horton, Inc. is a leading homebuilder in the United States, founded in 1978 and publicly traded on the New York Stock Exchange. We build high-quality homes for entry-level and first-time move-up markets and offer mortgage financing and title services through our subsidiaries.We are seeking an experienced CUSTOMER SERVICE TECHNICIAN to...

  • Customer Service Ambassador

    2 days ago

    Vienna, Georgia, United States Family Dollar Full time

    As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers and contributing to the store's success. The estimated annual salary for this role is around $30,000-$35,000, depending on experience and location.About the RoleThis position involves greeting customers and assisting them with...

  • Customer Service Associate

    5 days ago

    Vienna, West Virginia, United States State Farm Insurance Full time

    Job SummaryThis Customer Service Representative role involves providing exceptional customer service to our clients, ensuring that their insurance needs are met promptly and professionally. The successful candidate will possess excellent communication and problem-solving skills, as well as a strong understanding of insurance products and services.Key...

  • Customer Service Representative

    1 week ago

    Vienna, United States Isabel Thao Nguyen - State Farm Agent Full time

    Benefits:Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Isabel Thao Nguyen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...

  • Customer Service Representative

    6 days ago

    Vienna, United States Isabel Thao Nguyen - State Farm Agent Full time

    Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Isabel Thao Nguyen - State Farm Agent, you will generate the kind of exceptional...

  • Patient Service Representative

    1 week ago

    Vienna, United States Forefront Dermatology Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!This is a full time position and will work:Monday- Friday 6:45a-3:30pSummaryThe Patient Service...

  • Patient Service Representative

    5 months ago

    Vienna, United States US Derm Support Roles Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!This is a full time position and will work:Monday-Friday 6:30a-3:30pSummaryThe Patient Service...

  • Bank Teller and Customer Service Representative

    2 days ago

    Vienna, West Virginia, United States Old Dominion National Bank Full time

    ResponsibilitiesCash Handling: Receive deposits, process withdrawals, cash checks, and buy/sell currency as necessary.Customer Service: Answer customer inquiries, resolve issues, and promote bank products and services.New Accounts: Open, close, and maintain deposit accounts, while cross-selling bank products and services.Problem Solving: Research and resolve...