Service Excellence Professional
3 weeks ago
The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced environment. You will be the primary liaison between our customers and our service team, providing product and service information, resolving customer inquiries and complaints, and coordinating activities to ensure safe, timely, and efficient response to customer service needs.
Duties and Responsibilities:
- Provide exceptional customer service through phone and personal contact.
- Resolve or escalate customer inquiries and/or complaints as needed.
- Process counter transactions.
- Document and update customer records based upon interactions.
- Process payments and maintain customer accounts.
- Assist with light collections or handle billing inquiries as assigned.
- Strong data entry skills and attention to detail needed.
- Must be able to work well in a fast-paced environment.
- Provide resolution to gas and/or water service needs of customers.
- Determine that service requests are within the scope of work performed by Company.
- Maintain and manage parts inventory.
- Ensure all paperwork is complete and accurately submitted in a timely manner.
- Take responsibility regarding all aspects of daily tasks and actions.
- Maintain professionalism, integrity, security, image, and confidentiality of information and records as required by the position.
- Attend all safety meetings, training, and/or in-services.
- Regular attendance at the worksite is required.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- Ability to provide excellent customer service and build rapport with customers.
- Exercise solid organizational and communication skills.
- Good phone skills and computer literacy (MS Office).
- Ability to work independently and effectively manage time.
- Must be dependable with a stable work history.
- Ability to follow verbal and written directions.
- Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
- Effectively collaborate with leadership and employees to establish goals and standards.
- Demonstrate a strong commitment to customer service and safety.
- Ability to be a positive representative of the Company both internally and externally.
- Ability to work with respect and cooperation at all times with fellow employees and customers.
Benefits
We offer a competitive salary range of $50,000-$65,000 per year, depending on experience, plus benefits including medical, vision, and dental insurance, 401(k) retirement plan with company match, and paid time off plus holidays. We are an equal opportunity employer and welcome applications from diverse candidates.
-
Service Excellence Specialist
1 week ago
Vienna, Illinois, United States DCC Propane, LLC Full timeJob RequirementsTo be successful in this role, you will need excellent communication and organizational skills, as well as the ability to work independently and effectively manage time. You should also have good phone skills and computer literacy (MS Office). Additionally, you must be dependable with a stable work history and able to follow verbal and...
-
Food Service Professional
2 weeks ago
Vienna, Illinois, United States Arrowleaf Full timeCook Position OverviewIn the heart of Southern Illinois, Arrowleaf is seeking a skilled Cook to join our team at Clyffe Cafe in Vienna, IL. This full-time opportunity offers a competitive salary range of $45,000 - $60,000 annually, depending on experience.As a Cook, you will be responsible for preparing and cooking meals for our clients, ensuring...
-
Propane Industry Professional
1 week ago
Vienna, Illinois, United States DCC Propane, LLC Full timeJob SummaryWe are seeking a highly motivated and customer-focused professional to join our team as a Propane Industry Professional. In this role, you will be responsible for providing exceptional customer service, processing transactions, and documenting customer interactions.Key Responsibilities:Deliver Exceptional Customer Service: Provide product and...
-
Mental Health Professional
1 week ago
Vienna, Illinois, United States Arrowleaf Full timeAbout the RoleArrowleaf is seeking a highly skilled Mental Health Professional to join our team in Southern Illinois. As a Behavioral Health Specialist, you will work closely with individuals to help them reach their full potential.The ideal candidate will have a Bachelor's Degree in Human Services or a related field and be qualified as a Mental Health...
-
Customer Service Expert
1 week ago
Vienna, Illinois, United States DCC Propane, LLC Full timeJob SummaryAre you looking for a challenging and rewarding role where you can make a real difference in people's lives? As a Customer Service Representative with DCC Propane, LLC, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.We are seeking a highly motivated and...
-
Administrative Support Professional
2 weeks ago
Vienna, Illinois, United States H&R Block Full timeAdministrative Assistant / SecretaryH&R Block is seeking a highly organized and detail-oriented individual to fill this role.The ideal candidate will have excellent communication skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.This position requires minimal supervision and provides opportunities for growth and...
-
Customer Service Representative
3 weeks ago
Vienna, Illinois, United States DCC Propane, LLC Full timeJob SummaryThis is a fantastic opportunity to join DCC Propane, LLC as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers, ensuring their needs are met with professionalism, empathy, and a commitment to excellence. The ideal candidate will possess excellent...
-
Customer Service Coordinator
1 week ago
Vienna, Illinois, United States DCC Propane, LLC Full timeJob OverviewThe primary goal of this position is to provide exceptional customer service to customers. This role involves providing product and service information in a confident, friendly, and articulate manner.Key Responsibilities:Provide Excellent Customer Service: Respond to customer inquiries and resolve or escalate issues as needed.Process...
-
Dining Services Coordinator
2 weeks ago
Vienna, Illinois, United States Arrowleaf Full timeJob Description:We are seeking a motivated Cook to join our team at Arrowleaf's Clyffe Cafe. As a Cook, you will be responsible for preparing and serving meals to our clients, working closely with the Site Administrator to ensure seamless operations. This is an excellent opportunity to develop your culinary skills while making a positive impact on the lives...
-
Food Service Specialist
2 weeks ago
Vienna, Illinois, United States Southern Seven Health Department Full timeAt Southern Seven Health Department, we are seeking a skilled Food Service Specialist to join our team at the Vienna Head Start in Vienna, Illinois. This full-time position offers a competitive hourly rate of $15.30 and requires a High School Diploma or GED, along with a current Food Service Sanitation Manager Certification.Job Responsibilities:Prepare meals...
-
Residential Care Professional
2 weeks ago
Vienna, Illinois, United States Arrowleaf Full timeArrowleaf is a leading provider of behavioral health services in Southern Illinois. We are seeking a skilled and compassionate Residential Aide to join our team. In this role, you will work closely with individuals living with mental illness or disability, providing 24/7 support and care in our community residential facilities. Our ideal candidate will have...
-
Mental Health Professional
1 week ago
Vienna, Illinois, United States Arrowleaf Full timeJob DescriptionWe are seeking a highly motivated Mental Health Professional to provide outpatient mental health programming and support services to individuals and families in Southern Illinois. The successful candidate will have a strong understanding of mental health diagnoses, treatment planning processes, and evidence-based curriculums.As a member of our...
-
Dining Services Coordinator
2 weeks ago
Vienna, Illinois, United States Arrowleaf Full timeDining Services Career OpportunityArrowleaf is committed to providing quality services to individuals in Southern Illinois. We are seeking an experienced Cook to join our team at Clyffe Cafe in Vienna, IL. This full-time position offers a competitive salary range of $55,000 - $70,000 annually, based on experience.The successful candidate will be responsible...
-
Co-Occurring Services Counselor
1 week ago
Vienna, Illinois, United States Arrowleaf Full timeJob DescriptionThis position involves providing counseling and clinical services to individuals experiencing co-occurring mental health and substance use disorders. The ideal candidate will have a strong understanding of co-occurring diagnoses and experience in counseling theory, family systems, and crisis intervention.About the Position:Develop and...
-
Substitute Cook Professional
1 week ago
Vienna, Illinois, United States Southern Seven Health Department Full timeSouthern Seven Health Department seeks a reliable Substitute Cook Professional to support the Vienna Head Start program in Vienna, Illinois. This role involves preparing and delivering safe, nutritious meals to infants, toddlers, and children in the program. A minimum requirement for this position is a High School Diploma or GED, alongside a valid Food...
-
Youth Support Services Coordinator
1 week ago
Vienna, Illinois, United States Arrowleaf Full timeWe are looking for a compassionate and skilled Community Advocate to work with our Comprehensive Community Based Services (CCBYS) program in Southern Illinois.As a Community Advocate, you will provide crisis intervention, stabilization, and support services to young individuals and their families, helping them achieve their goals and overcome challenges.To...
-
Healthcare Professional
3 weeks ago
Vienna, Illinois, United States Wexford Health Sources Inc Full timeWexford Health Sources, Inc. is a leading correctional healthcare provider with over 30 years of experience. As a certified nursing assistant at our facility, you will play a vital role in providing high-quality patient care to those who need it most.We offer a competitive salary of $20.00 per hour for this full-time position, with opportunities for growth...
-
Propane Sales Representative
1 week ago
Vienna, Illinois, United States DCC Propane, LLC Full timeRole DescriptionAs a Customer Service Representative with DCC Propane, LLC, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will handle customer inquiries, resolve issues, and provide information on our products and services. This is an excellent opportunity to develop...
-
Propane and Water Solutions Specialist
3 weeks ago
Vienna, Illinois, United States DCC Propane, LLC Full timeEstimated Salary: $52,500/yearThis is an exciting opportunity to join our team as a Propane and Water Solutions Specialist at DCC Propane, LLC. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers, ensuring their needs are met with professionalism, empathy, and a commitment to excellence. The ideal...
-
Clinical Therapist
1 week ago
Vienna, Illinois, United States Arrowleaf Full timeAbout the RoleArrowleaf is seeking a skilled Clinical Therapist to join our team in Southern Illinois. As a key member of our Behavioral Health team, you will play a vital role in providing high-quality mental health services to individuals and families.The ideal candidate will have a Master's Degree in Human Services or a related field and qualify as a...