Resident Services Coordinator
4 days ago
Golub & Company LLC, a leading real estate development and management company, is seeking a highly skilled Resident Services Coordinator to support the management and leasing operations of its newly developed luxury residential property, BRYKS, in Atlanta, GA.
Key Responsibilities:
- Provide exceptional customer service to residents, prospects, and vendors, responding to inquiries and resolving issues in a timely and professional manner.
- Route incoming communications and answer correspondence as needed, ensuring seamless communication with stakeholders.
- Assist with the move-in and move-out process, ensuring a smooth transition for residents.
- Support the renewal process by preparing lease renewals and contacting residents to discuss renewal options, promoting resident retention and satisfaction.
- Collaborate with the team to implement effective communication strategies, including the use of late notices, demand letters, and other means of collecting past due rental balances.
- Work with third-party providers to maintain certificates of insurance, ensuring proper coverage for vendors and residents.
- Coordinate resident events and send out communication to residents, fostering a sense of community and engagement.
Requirements:
- Bachelor's degree in a related field, plus a minimum of 1 year of related experience, or an equivalent combination of education and experience.
- Exceptional customer service experience, with a proven track record of delivering high-quality service.
- Residential leasing experience, with a strong understanding of closing skills and the ability to drive results.
- Proficiency in Microsoft Office and Yardi software programs, with the ability to learn and adapt to new systems.
About Golub & Company:
Golub & Company is a dynamic and innovative real estate development and management company, committed to delivering exceptional customer service and creating value for its residents, partners, and stakeholders. As an on-site employee, you will be the face of the company, representing our values and mission in every interaction. We offer a comprehensive benefits package, including health insurance, paid time off, and a 401(k) plan with employer match, in a fun and supportive culture centered around our Shared Values of innovation, relationships, value creation, flexibility, respect for our people, and integrity.
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