Operations Director

3 weeks ago

Eielson Air Force Base, Alaska, United States Mayroad Full time
Job Summary

We are seeking an experienced Operations Director to lead our multi-site property management portfolio. The successful candidate will be responsible for overseeing the day-to-day operations of our installation-level property management teams, ensuring the long-term health and financial performance of our assets.

Key Responsibilities
  • Lead and manage installation-level property management teams, including maintenance, leasing, and resident management.
  • Develop and maintain strong relationships with local stakeholders, including residents, vendors, partners, and owners.
  • Conduct thorough monthly reviews of operating statements, track financial performance, and identify variances in budget vs. actual expenditures.
  • Lead the development of the installation's property management annual operating budget and provide property management inputs to the consolidated budget.
  • Support the VP of Property Operations in preparing for timely submission of quarterly property operations performance incentive fees.
  • Responsible for overall vendor management, sourcing vendors, developing and issuing requests for proposals, and ensuring vendors are accountable to property management service agreements.
  • Collaborate with the VP to support initiatives and share best practices.
  • Lead the onsite property management team in achieving budgeted financial goals and fees.
  • Assist with property management aspects of due diligence and procurement efforts for new business opportunities.
  • Participate in regular strategy and operations meetings with senior leadership to develop long-range property management objectives and organizational plans.
  • Support the VP of Communications in executing global marketing initiatives and develop local marketing initiatives.
  • Assist Development and Construction in identifying, planning, developing, and providing support in executing construction opportunities that ensure company growth and effectiveness.
  • Support senior leadership in identifying and developing long-term construction planning.
  • Participate in stakeholder meetings, including installation management review committees, quarterly management review committees, annual site visits, and installation partnering meetings.
  • Mentor and develop property operations team members.
Requirements
  • Bachelor's degree in Real Estate or related field or relative industry credentialing.
  • 5+ years of experience in managing a multi-site conventional, affordable, or military property management portfolio, with increasing levels of responsibility.
  • 3+ years of supervisory experience of a high-level performance team in a property management or hospitality role.
Knowledge, Skills & Abilities
  • Fully understands organizational resources, priorities, needs, and policies.
  • Able to collaborate and foster strong partnerships with internal and external stakeholders, enhance the customer experience, and deliver on financial performance.
  • Demonstrable business sophistication and financial aptitude necessary to lead installation-level operational functions while simultaneously developing long-term strategy, knowledge of full life cycle budget planning.
  • Analytical mindset with the ability to analyze and interpret data to make informed, data-driven decisions; experience using supportive analytical applications.
  • Proven history of building strategic relationships that are aligned with operational goals and focused on creating customer value.
  • Proven success leading by example in order to empower and develop team members and ensure accountability at all levels.
  • Demonstrated ability to motivate and connect with diverse teams, including the ability to deploy change management initiatives and effectively resolve complex business and personnel matters.
  • Computer proficiency and working knowledge of operational software (e.g., Yardi, Entrata, RealPage), MS Word, Excel, and business intelligence platforms.
  • Proactive and able to work autonomously to identify and solve financial challenges related to construction and property management from inception to completion.
  • Outstanding collaboration and communication skills; ability to communicate with subordinates, associates, and customers.
  • Refined attention to detail; excellent organizational skills.
  • Ability to travel up to 25 percent of the time.
  • A valid driver's license is required.

Work Environment

The Operations Director will regularly work in an office setting with travel comprising up to 25-40 percent of duties, depending on assigned installation(s). Must be able to work from home with minimal distractions from outside sources (e.g., family, pets, etc.). When visiting onsite locations, particularly construction/renovation sites, may require the use of Personal Protective Equipment. May occasionally involve exposure to industrial hazards, including heat, cold, climate conditions, and hazardous environments associated with construction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to travel regularly. No heavy lifting is expected. However, travel requirements may require exertion of up to 25 lbs. of force.

Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. Hearing and vision within normal ranges are helpful for normal conversations, receiving ordinary information, and preparing or inspecting documents. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculators, and printers/copiers is needed.

Management of stress associated with leading at a corporate level, meeting and reporting deadlines, accountability, and accuracy.

Travel

Approximately 25-40 percent, depending on assigned installation(s).

Other Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Mayroad reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.

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