Operations Director

5 days ago

Malmstrom Air Force Base, United States Balfour Beatty Investments Full time
About the Role

The Operations Director is a key leadership position responsible for overseeing the day-to-day operations of a residential property. This role requires a strong leader who can drive business success through effective team management, strategic planning, and a customer-centric approach.

Key Responsibilities
  • Accountable for achieving budgeted occupancy and setting/implementing marketing strategy
  • Ensure property's adherence to all company policies
  • Set business priorities, supervise leasing and prospect management, and oversee maintenance performance
  • Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi
  • Collaborate with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions
  • Ensure all operational metrics and maintenance metrics are achieved in accordance with business agreements
  • Foster and embody a WeCare Culture
  • Interview, hire, onboard, and retain talented candidates that will allow the property to achieve their goals
  • Lead and develop team members to achieve personal and professional growth within our WeCare culture through mentorship and direction
  • Manage team and business priorities through feedback to improve team performance, building relationships, and problem-solving
  • Create, maintain, and collaborate relentlessly with all stakeholders, including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals
  • Take initiative to obtain and action all feedback from key stakeholders above
  • Responsible for developing the annual budget and achieving the monthly financial targets
  • Accountable for financial management of the property, including, but not limited to, annual budgets, monthly/quarterly financial reports, and monitoring expenditures
  • Process various financial tasks, including payables and receivables
  • Support Project Development team as requested for Service partner data calls, meetings, schedules, and visits
Requirements
  • High School Diploma or equivalent required
  • Associate's or Bachelor's degree is preferred
  • Minimum of 10 years' experience in property management or hospitality industry
  • Minimum of 7 years' of general people management
  • Solid leadership skills, including promoting core values, collaborating, developing others, solid decision-making, and accountability
  • Strong financial acumen
  • Prove ability to create and maintain budgets and forecasting
  • Results-driven and detail-oriented
  • Ability to communicate effectively and speak and write with ease, clarity, and impact
  • Ability to manage competing priorities
  • Ability to create and foster partnership
  • Ability to listen attentively and be empathetic
  • Possession of a valid state-issued Driver's License and safe driving record are required
  • Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation

Balfour Beatty Communities is an equal opportunity employer and welcomes applications from diverse candidates. If you need an accommodation as part of the employment process, please contact Human Resources at: Phone: 610-355-8100 Email: careers@bbcgrp.com

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