Restaurant Operations Leader

2 weeks ago


Yuba City, California, United States Sonic Full time
Overview:
As a key player at SONIC Drive-In, you will embrace the role of a Restaurant Operations Leader, guiding your team to deliver exceptional service and culinary experiences.

Key Responsibilities:
In this dynamic position, you will:
1. Lead, mentor, and evaluate Crew/Team members, Carhops, and Skating Carhops.
2. Allocate tasks and oversee restaurant staff to ensure compliance with operational standards.
3. Uphold and enforce adherence to the employee handbook, policies, and practices.
4. Execute restaurant opening and closing procedures.
5. Create and manage employee work schedules, adjusting staffing levels as necessary.
6. Monitor and control inventory levels, placing orders for supplies while adhering to budgetary constraints.
7. Maintain accurate employment and payroll records.
8. Foster a customer-centric culture, ensuring that all team members prioritize guest satisfaction.
9. Address and resolve guest inquiries promptly and courteously, escalating issues as needed.
10. Recruit and onboard restaurant crew and management personnel to maintain optimal staffing levels.
11. Prepare operational reports and develop action plans to address financial or sales challenges.
12. Design and implement marketing strategies to enhance restaurant visibility and patronage.

Qualifications:
To be successful in this role, candidates should possess:
- A high school diploma or equivalent; advanced studies in business or restaurant management are preferred.
- A minimum of two years of management experience in the restaurant industry, preferably in quick-service restaurants.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Knowledge of recruitment and selection processes, as well as labor laws and health regulations.
- Strong leadership and communication skills, both verbal and written.
- Basic accounting and computer proficiency.
- Ability to work independently and manage multiple tasks effectively.
- Problem-solving and conflict-resolution capabilities.
- Commitment to maintaining appearance and hygiene standards.

Join us at SONIC Drive-In, where we prioritize not just service, but memorable experiences for our guests.


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