Front Desk Coordinator
2 days ago
We are seeking a highly skilled and professional Front Desk Receptionist to join our esteemed high-end facial plastic surgery office in Charlotte, North Carolina. As the first point of contact for our valued patients, you will play a crucial role in creating a warm and welcoming environment.
Job OverviewThis is an exciting opportunity to work in a fast-paced and dynamic environment where no two days are the same. You will have the chance to continue your professional growth in a supportive and enjoyable working environment. We offer competitive compensation and benefits packages, including opportunities for continued professional development.
Responsibilities:- Greet and welcome patients, visitors, and vendors with a friendly and professional demeanor, creating a positive first impression of our office.
- Answer phone calls, respond to inquiries, and provide accurate information about our services, scheduling, and procedures, ensuring seamless communication with our patients.
- Schedule appointments efficiently, taking into consideration patient preferences and availability, ensuring timely and effective management of patient flow.
- Maintain accurate and up-to-date patient records, ensuring all necessary paperwork is completed promptly and correctly.
- Collaborate with medical staff to ensure smooth patient flow and efficient office operations, providing exceptional support to our clinical team.
- Manage incoming and outgoing correspondence, including mail, email, and faxes, maintaining confidentiality and discretion when handling sensitive information.
- Assist patients with completing necessary forms and documents, ensuring their understanding and compliance, promoting patient engagement and education.
- Maintain the cleanliness and organization of the front desk area, waiting room, and other common areas, ensuring a safe and comfortable environment for our patients.
- Stay updated with industry trends, procedures, and best practices to provide accurate and helpful information to patients, enhancing our reputation as a leading facial plastic surgery practice.
- Participate in professional development opportunities, such as workshops or conferences, to enhance skills and knowledge, contributing to our office's continuous improvement.
- Collaborate with other staff members to ensure a positive and enjoyable working environment, promoting teamwork and camaraderie among our team members.
- High school diploma or equivalent; additional education or certification in healthcare administration or customer service is a plus.
- Proven experience as a front desk receptionist or in a customer service role, preferably in a medical, aesthetic practice or food and beverage.
- Exceptional customer service skills, with the ability to create a warm and welcoming environment for patients.
- Excellent verbal and written communication skills, with a professional and friendly phone manner.
- Strong organizational and multitasking abilities, with a keen eye for detail, ensuring accurate and timely completion of tasks.
- Proficiency in using electronic medical records (EMR) systems or computer software applications, staying up-to-date with the latest technology.
- Ability to handle confidential and sensitive information with discretion, maintaining patient confidentiality and trust.
- Positive attitude, adaptability, and a strong sense of professionalism, ensuring a positive and productive work environment.
- Familiarity with plastic surgery procedures, medical terminology, and insurance processes is a plus.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as opportunities for continued professional growth and development.
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