Application Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled Application Support Specialist to join our team at Peach State Trucks. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and stakeholders.
Key Responsibilities
- Take ownership of major technical initiatives and projects, ensuring timely completion and effective implementation.
- Ensure proper hardware is installed, configured, and online on the network for associated projects.
- Engage with our leadership team, internal technical resources, business management vendors, and staff to document business requirements, business workflow, project timeline, and responsibilities.
- Project Management, including tracking tasks, milestones, and due dates in smart sheets for associated projects.
- Assist the training department by creating How-To videos for associated projects.
- Provide technical on-boarding of new employees to the network, email, and business systems.
- Evaluate and escalate problems as required to external, ERP/database administrators, system engineers, and/or to IT management as required.
- Provide PC and laptop hardware support, including installations, relocations, and upgrades in conjunction with IT outsourcer.
- Provide necessary user training on network and desktop applications.
- Provide additional technical support services, such as teleconference and videoconference meetings; desktop phone support; conference room projectors and audio-visual support; network cabling and connectivity; etc.
Requirements
- High school diploma or equivalent.
- 2 to 5 years of experience in business systems analysis or implementation.
- Minimum two (2) years experience in SQL, with the ability to write basic where statements.
Preferred Qualifications
- Strong Project Management skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with PC applications, including database, spreadsheet, word processing, presentation software, and graphics packages.
- Proficient with Microsoft Office Suite or related software.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to travel via regular travel methods to various company locations as needed.
Equal Opportunity Employer
Peach State Trucks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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