Application Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Application/IT Support Specialist to join our team at Peach State Trucks. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our business systems and applications.
Key Responsibilities:
- Provide technical support and assistance to employees, including troubleshooting and resolving hardware and software issues.
- Install, configure, and maintain hardware and software systems, ensuring they are properly integrated and functioning as expected.
- Collaborate with our leadership team, internal technical resources, and external vendors to document business requirements, workflows, and project timelines.
- Manage projects, tracking tasks, milestones, and due dates using project management tools.
- Assist the training department in creating how-to videos and documentation for new employees.
- Provide ongoing support and enhancement services for our business systems and applications.
- Perform technical onboarding for new employees, ensuring they have access to necessary systems and applications.
- Escalate complex issues to external administrators, system engineers, or IT management as needed.
- Provide IT help desk support, including PC and laptop hardware support, user training, and technical support services.
Requirements:
- High school diploma or equivalent.
- 2-5 years of experience in business systems analysis or implementation.
- SQL skills, including ability to write basic where statements.
Preferred Skills:
- Strong project management skills.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and delegate when necessary.
- Proficient in PC applications, including database, spreadsheet, word processing, and presentation software.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer. Ability to travel as needed.
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