Customer Experience Representative Web Services

3 weeks ago


Grand Forks, North Dakota, United States Balfour Beatty Investments - North America Full time

At Balfour Beatty Communities, we strive to deliver exceptional living experiences that exceed our residents’ expectations. As a Customer Experience Representative Web Services, you will play a vital role in creating memorable first impressions and fostering meaningful connections with our community members.

Key Responsibilities:

  • Manage and respond to all community inquiries, ensuring seamless communication and exceptional customer service.
  • Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
  • Create Exceptional Living experiences during every customer and resident encounter.
  • Attract new prospects to become future residents, leveraging our unique selling features and outreach strategies.
  • Follow up with all qualified prospects, adhering to our company’s Exceptional Living policy.
  • Responsible for renewing residents at end of lease terms, where required.
  • Monitor, communicate, and manage the prospective resident waitlist, in accordance with company policy.
  • Prepare properties for daily showings, including opening/closing model units and amenities.
  • Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software.
  • Be knowledgeable of community lease agreements and community policies to assist with resident needs and inquiries.
  • Conduct Market Surveys to compare competition weaknesses and advantages.

Requirements:

  • Minimum of one (1) year of customer service skills.
  • Solid interpersonal, customer relations, and communication skills.
  • Experience in Microsoft Office - Outlook, Word, Excel.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

We are an Equal Opportunity Employer, including people with disabilities and veterans.



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