Customer Experience Representative
2 days ago
Midco is seeking a Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service to our customers via phone, email, and chat. You will be the face of Midco, and your goal will be to resolve customer issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers regarding Midco products and services
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- High school diploma or equivalent required
- Customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
About Midco:
Midco is a leading provider of reliable, high-speed internet, TV, and phone services to over 460,000 homes and businesses in the Midwest. We are committed to providing exceptional customer service and building strong relationships with our customers.
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