Customer Experience Specialist

2 days ago

Grand Forks, North Dakota, United States Jo-Ann Stores, LLC Full time

Job Summary

The Customer Experience Specialist is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.

Key Responsibilities

  • Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.
  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lifts boxes from the truck and receiving area, places, and arranges items on shelves and racks.
  • Unloads freight from the truck and sorts it according to company procedures.
  • Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
  • Proactively drives sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand.
  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.

Requirements

  • High School Diploma, GED, or equivalent.
  • No experience required, but 1-3 years of previous experience in a customer-centric environment is preferred.
  • Part-time status requires availability that meets the needs of the store.
  • Full-time status requires open availability and the ability to work at least an average of 36 hours per week over the course of a year.

Benefits

  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

Physical Requirements

  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.

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