Customer Service Experience Manager

6 days ago


Lafayette, Louisiana, United States Valvoline Instant Oil Change Full time
Unlock a Rewarding Career at Valvoline Instant Oil Change

We're seeking an experienced Customer Service Experience Manager to join our team. In this role, you'll be responsible for delivering exceptional service experiences to our guests while building a high-performance team.

Key Responsibilities:
  • Lead by Example: Set the standard for customer service excellence and ensure all team members adhere to our high standards.
  • Coach and Develop: Mentor and train team members to optimize their development and enhance overall performance.
  • Operational Oversight: Assist the Service Center Manager with daily operations, inventory management, labor control, and financial performance.
Requirements:
  • Six Months of Supervisory Experience: Proven track record in a supervisory role, preferably in a retail environment.
  • Cash Handling and Facility Management: Knowledge of cash handling, facility, and safety control policies and practices.
  • Physical Demands: Ability to stand for extended periods, occasionally lift up to 50 pounds, and climb stairs.
Benefits:
  • Competitive Salary: $19.25/hour, paid on-the-job training, and opportunities for career advancement.
  • Paid Time Off (PTO) and Holidays: Enjoy flexible scheduling, including no late evenings or holidays.
  • Medical and Prescription Drug Coverage: With Health Savings Account contributions, dental, vision, and 401(k) retirement savings plans.
About Us:

Valvoline is proud to be an Equal Opportunity Employer. We foster a welcoming workplace for all team members and encourage diverse backgrounds and experiences to apply. Learn more about our commitment to equality and accommodation requests.



  • Lafayette, Louisiana, United States Penske Truck Leasing Full time

    About the Role:Penske Truck Leasing is a leading transportation provider that offers innovative solutions to help businesses move forward. As a Customer Service Operations Manager, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:• Develop and implement daily and weekly workforce plans to...


  • Lafayette, Louisiana, United States Home Furniture Plus Bedding Full time

    Are you passionate about delivering exceptional customer service and creating memorable shopping experiences? We are seeking a skilled Sales Associate to join our team at Home Furniture Plus Bedding in Lafayette, LA. As a valued member of our sales team, you will play a pivotal role in helping customers discover their dream furniture collections.Estimated...


  • Lafayette, Louisiana, United States SchoolMint Full time

    About SchoolMintSchoolMint is the leading SaaS platform dedicated to empowering educators in their mission to create bright, sustainable futures. Our powerful products enable schools to streamline enrollment management and student behavior management with ease.Job OverviewWe are seeking a highly skilled Customer Experience and Partnership Development Lead to...


  • Lafayette, Louisiana, United States Sterling Automotive Group Full time

    Job OverviewWe are seeking a highly skilled Loaner Car Agent to join our team at Sterling Automotive Group. As a Loaner Car Agent, you will play a critical role in ensuring a seamless rental experience for customers whose vehicles are undergoing maintenance or repair in our Service Department.


  • Lafayette, Louisiana, United States Wingstop Full time

    At Wingstop, we are committed to delivering World Class service. As a Customer Experience Associate, you will be the face and voice of our restaurant, providing Guests with authentic, positive, and genuine experiences. Key responsibilities include interacting with Guests by greeting them, answering the phone, taking and delivering orders. Estimated salary...


  • Lafayette, Louisiana, United States Circle K Full time

    Customer Service Representative Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating the cash register, and assisting customers with purchases. This role requires strong communication and...


  • Lafayette, Louisiana, United States SchoolMint Full time

    About the RoleAs an Experience Manager for Strategic Enrollment, you will play a vital role in executing SchoolMint's customer experience and partnership development strategies to meet customer needs and drive growth.The ideal candidate will have 2-3 years of experience in account management or CX roles at SaaS technology companies and a passion for...


  • Lafayette, Louisiana, United States Old Navy Full time

    Join our team as an Apparel Retailer at Old Navy and discover the thrill of working in a fast-paced retail environment! Your primary responsibilities will include driving sales, creating memorable customer experiences, and executing company procedures with accuracy. Your salary will range from $14-$18 per hour, based on location and performance.At Old Navy,...


  • Lafayette, Louisiana, United States Raising Cane's Full time

    Raising Cane's, a popular restaurant chain, is currently hiring for the position of Customer Service Associate. As a key member of our team, you will be responsible for ensuring that all customers have a positive experience at our establishment.Job Summary:We are seeking an individual who can provide exceptional customer service, take orders efficiently,...


  • Lafayette, Louisiana, United States Ollie's Bargain Outlet, Inc. Full time

    About UsOllie's Bargain Outlet, Inc. is a company that lives by its core values: being a team player, being caring, and being value-obsessed.Job SummaryWe are seeking a highly motivated and customer-focused Sales and Customer Experience Associate to join our team. This role will be responsible for providing exceptional customer service, sales support, and...


  • Lafayette, Louisiana, United States i3 Verticals Management Services, Inc. Full time

    Unlock a Rewarding Career in Healthcare Customer ServiceWe are seeking an experienced and empathetic Healthcare Customer Service Ambassador to join our team at i3 Verticals Management Services, Inc.About the RoleThis is a fantastic opportunity for a customer-focused individual to work with patients, insurance members, and healthcare providers. As a...


  • Lafayette, Louisiana, United States Books-A-Million, Inc. Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Books-A-Million, Inc. As a key member of our sales floor staff, you will be responsible for providing exceptional customer service to all customers in a friendly and helpful manner.ResponsibilitiesCashiering and Sales: Provides customers with the...


  • Lafayette, Louisiana, United States Penske Truck Leasing Full time

    Job SummaryThis role is focused on coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work schedules to maximize customer satisfaction and productivity.Main ResponsibilitiesWorkforce Planning: Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts,...


  • Lafayette, Louisiana, United States Penske Full time

    OverviewPenske is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.Estimated Salary: $65,000 - $85,000 per yearJob Description:The Customer Service Coordinator Specialist is focused on working with customers to schedule preventative...


  • Lafayette, Louisiana, United States Sears Holdings Corp. Full time

    OverviewSears Holdings Corp. is a leading retail company that offers a wide range of products and services. As a Sales Associate, you will be part of a team that delivers exceptional customer experiences.Job SummaryThe Part Time Sales Associate role at Sears Holdings Corp. involves selling and servicing customers within one or more departments. You will...


  • Lafayette, Louisiana, United States Gulf Coast Bank Full time

    Join Gulf Coast Bank as a highly skilled Customer Service Representative, playing a pivotal role in delivering exceptional customer experiences and driving business growth. This exciting opportunity requires a motivated individual with a passion for helping others, a strong work ethic, and excellent communication skills.We are seeking a talented Banking...


  • Lafayette, Louisiana, United States Circle K Stores, Inc. Full time

    Company OverviewCircle K Stores, Inc. is a leading convenience store chain that values its customers and employees alike.About the JobWe are seeking a highly skilled Customer Service Ambassador to join our team in Lafayette, Louisiana.Salary and BenefitsThe estimated annual salary for this position is around $35,000-$45,000, depending on experience, with...


  • Lafayette, Louisiana, United States Chico's FAS Full time

    Overview: Chico's FAS, Inc. is a dynamic retailer that values innovation and customer satisfaction. As a leading fashion brand, we offer an exciting opportunity to work in a fast-paced retail environment.About the Role: We are seeking an experienced Sales Associate to join our team at Mall of Acadiana. The ideal candidate will be responsible for driving...


  • Lafayette, Louisiana, United States Extra Space Full time

    Company Overview:At Extra Space Storage, our core values are centered around providing exceptional customer experiences. As a leader in the self-storage industry, we strive to maintain our competitive edge through innovative approaches and a dedicated team of professionals.Competitive Salary: $15/hour plus commission, with opportunities for bonuses and...


  • Lafayette, Louisiana, United States Planet Fitness Full time

    **Job Summary**The Member Services Representative role at Planet Fitness is a dynamic opportunity to deliver exceptional customer experiences to our members, prospective members, and guests.Key Responsibilities:Front Desk Operations: Greet members, prospective members, and guests, providing a superior level of customer service.Phone Handling: Answer phones...