Customer Service Operations Coordinator
7 days ago
This role is focused on coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work schedules to maximize customer satisfaction and productivity.
Main Responsibilities- Workforce Planning: Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to ensure optimal customer service and productivity.
- Customer Communication: Effectively communicate with customers regarding maintenance updates, including changes to the schedule or work, billing concerns, or issues that require resolution.
- Rental Unit Maintenance: Ensure all Penske Rental units are properly maintained and prepared for customers.
- Parts Management: Ensure parts are readily available for scheduled work.
- Vendor Accountability: Hold vendors accountable for quality and adherence to schedule for outside work.
- Customer Satisfaction: Provide excellent customer service, ensuring customers are satisfied and likely to return for additional business.
- Shop Productivity: Maintain shop productivity by optimizing the work plan.
- Billing Coordination: Coordinate with district billing clerks as necessary.
- Customer Service Experience: 2 years of customer service experience required.
- Mechanical Experience: At least 1 year of hands-on mechanical experience required.
- Supervisory Experience: 2 years of supervisory experience preferred.
- Service Department Administration: At least 2 years of service department administration preferred.
- Education: High School diploma or equivalent required; Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- ASE Certification: ASE certification preferred.
- Technical Skills: Prior experience with service scheduling programs and diagnostic programs preferred.
The estimated annual salary for this position is $65,000-$85,000, depending on location and experience. Additional benefits include opportunities for career growth, competitive pay, and a comprehensive benefits package.
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Lafayette, Louisiana, United States Penske Truck Leasing Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service and Shop Operations Coordinator to join our team. This role will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans by...
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