Customer Service Coordinator Specialist

2 days ago


Lafayette, Louisiana, United States Penske Full time

Overview

Penske is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.

Estimated Salary: $65,000 - $85,000 per year

Job Description:

The Customer Service Coordinator Specialist is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This role requires strong customer service skills, as well as the ability to develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

Main Responsibilities:

  • Develop Daily Workforce Plans: Create effective plans to ensure efficient use of resources and maximum customer satisfaction.
  • Communicate with Customers: Regularly update customers on maintenance schedules, work status, and any issues that may arise.
  • Maintain Shop Productivity: Optimize work plans to ensure all Penske Rental units are maintained and prepared for customers.
  • Coordinate Outside Repairs: Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide Excellent Customer Service: Ensure customers are satisfied and will return for additional business.
  • Other Projects and Tasks: Perform other duties as assigned by supervisor.

Qualifications:

  • 2 Years of Customer Service Experience: Required.
  • At Least 1 Year of Hands-on Mechanical Experience: Required.
  • 2 Years of Supervisory Experience: Preferred.
  • High School Diploma or Equivalent: Required.
  • Associates Degree, Technical School Degree, or Bachelors Degree: Preferred.
  • ASE Certification: Preferred.
  • Prior Experience with Service Scheduling Programs: Preferred.

Benefits:

  • Competitive Salary: Based on experience.
  • Comprehensive Benefits Package: Including medical, dental, and vision insurance.
  • Retail Discounts: Available at Penske locations.
  • Tuition Reimbursement: Up to $3,000 per year.
  • 401(k) Matching: Up to 4% match.

About Us:

Penske Truck Leasing/Transportation Solutions is committed to excellence and customer success. We deliver essential and innovative transportation, logistics and technology services to help companies and people move forward.



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