Customer Service Ambassador
2 weeks ago
**Job Summary**
The Member Services Representative role at Planet Fitness is a dynamic opportunity to deliver exceptional customer experiences to our members, prospective members, and guests.
Key Responsibilities:
- Front Desk Operations: Greet members, prospective members, and guests, providing a superior level of customer service.
- Phone Handling: Answer phones in a friendly manner and assist callers with a variety of questions.
- Member Check-In: Check members into the system, facilitate new member sign-ups, and provide tours.
- Account Updates: Facilitate needed updates to members' accounts.
- Member Support: Respond to member questions and concerns in a timely and professional manner.
- Facility Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
- Customer Service Background: Preferred but not required.
- Basic Computer Proficiency: Required.
- Fitness and Health Enthusiasm: A passion for fitness and health is a must.
- Attitude and Punctuality: Upbeat and positive attitude, with a focus on punctuality and reliability.
- Availability: Able and willing to work every weekend and extra shifts as needed.
- Customer Service Skills: Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers.
- Strong Listening and Problem-Solving Skills: Strong listener with the ability to empathize and problem-solve.
- Diplomacy: Demonstrate diplomacy in all interactions, using appropriate behavior and language.
Physical Demands:
- Standing and Walking: Continual standing and walking during shift.
- Talking and Lifting: Continual talking in person or on the phone during shift, with occasional lifting up to 50 lbs.
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