Head of Hospitality Operations

3 weeks ago


Asheville, North Carolina, United States Nantahala Outdoor Center Full time
Job Summary:
The Nantahala Outdoor Center seeks a highly skilled and experienced Director of Hospitality to lead our hospitality teams in the Nantahala campus. This is a key role that requires exceptional leadership skills, operational expertise, and a passion for delivering an exceptional guest experience.

This position will oversee the management of lodging, repair and maintenance, and food and beverage operations, ensuring seamless execution of our Master Plan for the Nantahala campus. The ideal candidate will have experience in yield management, service delivery, food costing, and menu engineering, with excellent communication skills and a solid financial acumen related to budgeting and forecasting.

The successful candidate will be responsible for managing direct reports, setting standards, providing clear expectations, and accountability through leadership and coaching. They will also create strategic plans to support growth in the off-season as well as nightly business in both food and beverage and lodging. Effective communication with diverse audiences is essential, as well as consistently driving staff productivity through standards and expectations.

A strong understanding of NOC culture and core values is required, along with the ability to develop and implement process improvement plans that are executable and repeatable across all departments. Additionally, the candidate must maintain compliance of all federal, state, and local laws and regulations, including OSHA, HACCP, ABC, ALE, health and food safety, fire regulations, and other legal requirements.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits, to attract top talent. If you are a motivated and results-driven professional with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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