Head Teller Supervisor
3 weeks ago
Job Overview: The Head Teller Supervisor is a critical role within our bank, responsible for overseeing the daily activities of bank tellers and ensuring the smooth operation of our branches. This role requires strong leadership, communication, and problem-solving skills, as well as a detailed understanding of banking regulations and policies.
Key Responsibilities:
- Supervise and train bank tellers, ensuring they understand and follow bank policies and procedures.
- Manage cash handling and financial transactions, including deposits, withdrawals, and loan payments.
- Process accounts payable and accounts receivable, and reconcile branch statements.
- Maintain accurate records and reports, including branch performance metrics and operational statistics.
- Provide exceptional customer service, resolving issues and addressing concerns in a professional and courteous manner.
- Collaborate with other departments to ensure seamless integration of services.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 3 years of experience in banking operations, preferably in a supervisory role.
- Excellent communication, leadership, and problem-solving skills.
- Detailed understanding of banking regulations and policies.
- Able to work in a fast-paced environment with multiple priorities.
- Strong analytical and technical skills, with proficiency in Microsoft Office and banking software applications.
Estimated Salary: $55,000 - $75,000 per year.
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