Digital Banking Support Specialist

3 days ago


New York, New York, United States Apple Bank for Savings Full time
Job Summary
Apple Bank for Savings is seeking an experienced Digital Banking Support Specialist to provide technical assistance and support for the Bank's electronic banking platforms and applications. This role will work closely with the EFT Manager to ensure seamless operations and exceptional customer service.

Key Responsibilities:
  • Provide day-to-day technical assistance in a liaison role between service vendor providers and the Digital Banking Services team.
  • Create tickets against vendors for EFT/VRU application and work with them, as well as other peer technology departments within our IT Division, including Core, Help Desk, Network/Telecom, and Infrastructure to rapidly resolve issues.
  • Support the EFT Manager on the implementation of projects that include new or enhancements to EFT/VRU application platforms, as well as associated software ecosystems.
  • Oversee vendor changes & releases to production platform; perform system set-up for EFT and VRU business lines as needed.
  • Remain current on technology architecture and various system components for all EFT & VRU application platforms including interfaces & dataflow to vendor components, as well as to the Core.

Requirements:
  • Bachelor's degree in Information Technology preferred.
  • Must have at least 3-5 years of experience in technology support., with familiarity in Core Banking ecosystem preferable.
  • Knowledge of Debit card processing and VRU Application preferable.
  • Must be familiar with regulatory policies including BSA/AML, privacy, and especially PCI compliance, as well as applicable regulations and regulatory policies for debit cards.
  • Experience in resolving and working through escalated and complex customer issues.

Benefits:
  • Estimated Salary: $115,000 - $145,000 per annum.
  • Visa sponsorship not available.
  • We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.


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