Technical Field Support Specialist

2 days ago


New York, New York, United States ACL Digital Full time
About the Role

We are seeking a highly skilled Technical Field Support Specialist to join our team at ACL Digital. This is a 12-month contract position based in Elmhurst, NY.

Estimated Salary:$85,000 - $110,000 per year, depending on experience.

Job Description

The successful candidate will be responsible for providing technical support and maintenance services for our IT infrastructure in office environments, reservation centers, and airport locations. Key responsibilities include:

  • Providing service and customer support during field visits or dispatches;
  • Diagnosing errors or technical problems and determining proper solutions;
  • Producing timely and detailed service reports;
  • Documenting processes and procedures;
  • Collecting and analyzing performance data to provide technical assistance;
  • Tying workflow to schedule and ensuring efficient service delivery;
  • Accurately documenting solutions related to complex issues;
  • Creating workaround procedures when standard procedures have failed and ensuring issues are resolved;
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers;
  • Building positive relationships with customers and internal stakeholders.
Requirements

To succeed in this role, you will need:

  • Excellent problem-solving and analytical skills;
  • Strong communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • High level of technical expertise and knowledge of IT systems and infrastructure;
  • Ability to use a ladder and perform physical tasks as required;
  • Familiarity with ACL Digital's products and services.
Benefits

We offer a competitive compensation package, including:

  • A generous salary range of $85,000 - $110,000 per year;
  • Ongoing training and professional development opportunities;
  • Opportunities for career advancement within the company;
  • Comprehensive benefits package, including health, dental, and vision insurance;
  • Paid time off and holidays.


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