Customer Support Specialist

2 weeks ago


Madison, Wisconsin, United States Subzero Wolfsc Full time

Customer Advocate

Job Category: Customer Service

Requisition Number: CUSTO04867

Job Details

Description

The Customer Advocate Team plays a crucial role in managing intricate customer inquiries until a satisfactory resolution is reached. This includes collaborating with various departments or field partners to ensure effective solutions. Additionally, we offer support to participants in field service trials and conduct orientation sessions for customers who have recently adopted new products. Our mission is to uphold our brand's reputation by negotiating resolutions that benefit both the customer and the company. We foster an environment of continuous learning and development.

Qualifications

Skills

Preferred

Microsoft Excel - Some Knowledge

Behaviors

Motivations

Education

Required

High School diploma or equivalent.

Preferred

Bachelor's degree or higher.

Experience

Preferred

Exceptional verbal and written communication skills are essential.

3 to 5 years of experience in product support or customer service is required.

Experience and/or training in problem-solving and advanced negotiation techniques are necessary.

A solid understanding of Sub-Zero group products is required.

Strong organizational and time management skills are important.

Proven ability to learn swiftly and adapt to evolving situations.

Excellent interpersonal skills with the capacity to excel in a collaborative environment.

Ability to efficiently access and input data using computer systems.

Licenses & Certifications



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