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Customer Support Specialist

2 months ago

Madison, Wisconsin, United States Bestpass - Fleetworthy Full time

Commitment to Safety and Efficiency:
At Bestpass
  • Fleetworthy, our goal is to enhance road safety and improve the operational efficiency of our fleet clients.
In our partnership, we strive to simplify the administrative tasks of fleet management, allowing operators to concentrate on their primary business objectives.

We deliver unparalleled insight into fleet operations, alleviating the challenges of maintaining compliance and optimizing asset, driver, fuel, and toll data.

Our approach is built on three key pillars: expertise, technology, and data. At Bestpass
  • Fleetworthy, you will play a vital role in our Driver Safety team.

Key Responsibilities:


Respond to customer inquiries through various communication channelsProvide requested account detailsAddress and resolve client issues, concerns, and complaints regarding our servicesEngage with new clients to review and establish their specific account needsAssist customers in building and maintaining strong relationshipsCollect necessary web access information and documentation from clientsEnsure accurate data entry and validationDeliver timely and precise information about our services, products, and procedures.

Identify and rectify discrepancies in data and documentation.

Qualifications:
Customer service experience: 1 year (Preferred)

Proficiency in Microsoft Office: 2 years (Preferred)

This is an hourly position with a competitive pay range. Work Location:
In-office role. This is NOT a remote position.

Our Work Ethos:
We maintain a relaxed yet professional atmosphere. We take pride in making a positive impact on our employees, clients, and their businesses. We embrace individuality and value the unique contributions of each team member. Our relationships are built on transparency and trust.

Our teams are composed of top talent who are enthusiastic, curious, and motivated to make a difference every day. We prioritize your well-being:
A flexible work environment. A comprehensive benefits package to meet your needs. Paid time off to ensure a healthy work-life balance.
A 401K plan with a generous company match.

It's never too early to start planning for retirement. A health and wellness-focused workplace with fitness challenges and ample outdoor space for relaxation.

We recognize and reward success with internal promotions and encourage employees to explore opportunities in different departments.
We offer substantial referral bonuses for employees who refer qualified candidates.
Bestpass Core Values
  • We are 1TEAM People 1st
  • People 1st We achieve success as a team by collaborating, supporting one another, and fostering each other's strengths.
We always treat others with respect and kindness. Trust
  • We build trust by fulfilling our commitments, taking responsibility for outcomes, maintaining transparency in our communications, and acting with integrity.
Every Trip Matters
  • Every journey our customers undertake is significant to them, and therefore, it is significant to us.
Whether transporting goods across the nation or providing services on toll roads, our customers rely on us for the right expertise, software, and data to ensure every trip is safe, efficient, and productive. Always Innovating
  • We prioritize customer solutions and focus on achieving results.
We are agile in our approach. When we encounter setbacks, we learn quickly and adapt. We aim to disrupt the status quo, not conform to it. Mindset
  • We are dedicated to fostering a growth mindset.
Our efforts and attitudes shape our capabilities. We welcome constructive feedback. We seek new challenges and commit to continuous learning.

About Bestpass:

Bestpass is a leading provider of payment platforms and toll management solutions for commercial fleets of all sizes.

We save fleets time and money by consolidating payments and providing insights into costs per vehicle.

Founded in 2001, Bestpass covers all major toll roads across the U.S., supports over 30,000 customers, and processes more than $1.5 billion in toll transactions annually.

We offer a variety of toll coverage options for owner-operators, regional fleets, and national fleets, along with tailored solutions for specific requirements.


About Fleetworthy Solutions:
Fleetworthy Solutions, Inc. specializes in DOT safety and regulatory compliance services for commercial fleets, helping them go Beyond Compliant.

We combine exceptional client service, advanced technology, and over 40 years of industry expertise to ensure that drivers and assets meet fleetworthy standards.

Our services assist private fleets, for-hire carriers, and third-party logistics companies of all sizes in exceeding compliance with federal, state, and local regulations while streamlining processes to reduce costs and mitigate risks.

Bestpass is committed to fostering a diverse and inclusive culture that respects and welcomes individual differences. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.