Technical Support Specialist

2 days ago


Aurora, Illinois, United States BlackHawk Industrial Full time
Job Summary

The Technical Support Engineer is a key role within our organization, responsible for maintaining a deep understanding of our cutting tools and machine-related tooling applications. This position requires a strong ability to communicate complex technical information to customers and internal stakeholders, ensuring seamless support and satisfaction.

Key Responsibilities
  • Proactively resolve tooling problems for customers through expert knowledge and troubleshooting skills.
  • Communicate customer and market issues to company management, providing valuable insights to inform business decisions.
  • Develop, update, and maintain a comprehensive technical database on all products related to cutting tools and machine applications.
  • Act as a technical liaison to primary tooling vendors, ensuring timely communication on product changes and updates.
  • Provide technical support to field sales engineers and inside sales personnel, ensuring they have the necessary knowledge to effectively support customers.
  • Inquire and learn about customers and their business plans, forwarding this information to the Director of Sales for evaluation and business planning.
  • Manage new and existing customer relationships, fostering strong partnerships and driving business growth.
  • Coordinate meetings between customers and vendor representatives on technical issues, ensuring effective resolution and customer satisfaction.
  • Advance and develop cost savings projects for customers, driving business value and growth.
Requirements
  • High levels of product knowledge and technical expertise.
  • Excellent written and verbal communication skills, with the ability to communicate complex technical information to diverse audiences.
  • Excellent interpersonal skills, with the ability to build strong relationships with customers, vendors, and internal stakeholders.
  • Competent with the use of computer software specific to the operation.
Qualifications
  • High School diploma required.
  • Bachelor's degree in a related field preferred.
  • 5 years of experience in a similar position required.
  • Previous sales or customer service experience preferred.
Work Environment

The employee is regularly required to speak and hear English, stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is required to use computer and other equipment. The employee frequently lifts and/or moves up to 70 pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE required: eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.



  • Aurora, Illinois, United States viaPhoton Full time

    About the RoleWe are seeking a skilled Technical Writer to join our team at viaPhoton, a company that sits at the intersection of innovation and customer service. Our technology platform utilizes modern tools including AI, automation, and robotics to deliver differentiated connectivity solutions to the Data Center and 5G industries.This role requires strong...


  • Aurora, Illinois, United States Entegee Full time

    Job SummaryWe are seeking a highly skilled Technical/Applications Project Engineer to join our team at Entegee. As a key member of our engineering team, you will be responsible for developing applications and serving as the Technical Point of Contact (POC) for our sales team customers.Key ResponsibilitiesDevelop and implement technical solutions for our...


  • Aurora, Illinois, United States Old Second National Bank Full time

    Job OverviewAt Old Second National Bank, we're committed to delivering exceptional service to our commercial clients. As a Merchant Services Support Administrator, you'll play a vital role in ensuring our clients receive top-notch support and service.Key Responsibilities:Initiate welcome calls to new merchant customers to ensure a seamless onboarding...


  • Aurora, Illinois, United States Workoo Technologies Full time

    About the JobCustomer Support and Self-Service SpecialistKey ResponsibilitiesActs as the first point of contact for customer inquiries, providing detailed information on available services that align with customer requirements, and supporting the customer in making informed decisions.Analyzes customer needs and makes referrals based on specific trip...

  • EHS Specialist Co-Op

    3 weeks ago


    Aurora, Illinois, United States Entegris Full time

    EHS Specialist Co-Op Job DescriptionWe are seeking a highly motivated and detail-oriented EHS Specialist Co-Op to join our team at Entegris. As an EHS Specialist Co-Op, you will play a critical role in promoting effective initiatives that achieve industry best EHS and sustainability performance.Key Responsibilities:Engage and collaborate with personnel at...

  • EHS Specialist Co-Op

    1 month ago


    Aurora, Illinois, United States Entegris Full time

    Job Title:EHS Specialist Co-OpJob Summary:Entegris is seeking an EHS Specialist Co-Op to join our team in Aurora, IL. This 6-month assignment will provide an opportunity to work with a dynamic team and contribute to the company's commitment to environmental, health, and safety excellence.Key Responsibilities:Implement and manage industry best environmental,...


  • Aurora, Illinois, United States Old Second Bancorp Inc Full time

    Job Title: Loan Servicing SpecialistAt Old Second Bancorp Inc, we're committed to providing exceptional banking services to our customers. As a Loan Servicing Specialist, you'll play a crucial role in ensuring the smooth operation of our loan servicing department.Key Responsibilities:Process payments and disbursements for commercial and consumer loans.Review...


  • Aurora, Illinois, United States Entegris Full time

    Job Title:EHS Specialist Co-OpJob Description:At Entegris, we are committed to creating a safe and healthy work environment for our employees and the community. We are seeking an EHS Specialist Co-Op to join our team for the Spring 2025 season.Key Responsibilities:• Collaborate with personnel at all levels to implement and manage industry best...

  • EHS Specialist Co-Op

    4 weeks ago


    Aurora, Illinois, United States Balchem Full time

    EHS Specialist Co-Op OpportunityAt Entegris, we are committed to providing a safe and healthy work environment for our employees and the community. We are seeking an EHS Specialist Co-Op to join our team and contribute to our mission of promoting effective environmental, health, and safety initiatives.Key Responsibilities:Engage with personnel at all levels...


  • Aurora, Illinois, United States Lotus Technology Group, Inc. Full time

    Job Title: Hydraulic Sealing SpecialistLocation: Aurora, IllinoisAbout the Company:Lotus Technology Group, Inc. is a global leader in Engineering and R&D (ER&D) services. With a strong presence in 30 countries, the company specializes in disruptive technology spaces such as 5G, Artificial Intelligence, Collaborative Robots, Digital Factory, and Autonomous...

  • EHS Specialist Co-Op

    3 weeks ago


    Aurora, Illinois, United States Entegris Full time

    Job Title: EHS Specialist Co-OpWe are seeking a highly motivated and detail-oriented EHS Specialist Co-Op to join our team in Aurora, IL. This is a 6-month assignment that will provide you with valuable experience in promoting effective initiatives that achieve industry best EHS and sustainability performance.Key Responsibilities:Engage and collaborate with...

  • EHS Specialist Co-Op

    2 weeks ago


    Aurora, Illinois, United States Entegris Full time

    Job Title:EHS Specialist Co-OpJob Summary:Entegris is seeking an EHS Specialist Co-Op to join our team in Aurora, IL. This 6-month assignment will provide an opportunity to work with our EHS Manager and contribute to promoting effective initiatives that achieve industry best EHS and sustainability performance.Key Responsibilities:Engage and collaborate with...


  • Aurora, Illinois, United States Fresenius Medical Care North America Full time

    POSITION HIGHLIGHTS:This role involves providing care across multiple clinics in the designated area.Current certification in CCHT is mandatory.Includes a float differential.Requires a rotating schedule.OBJECTIVE AND SCOPE:Aligns with FMCNA's mission, vision, core values, and customer service principles. Complies with the FMCNA Compliance Program and adheres...


  • Aurora, Illinois, United States Sonova USA, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Regional Customer Support Manager to join our team at Sonova USA, Inc. As a key member of our Customer Support Organization, you will be responsible for leading a team of customer support specialists and ensuring timely and accurate resolution of customer inquiries and concerns.Key...


  • Aurora, Illinois, United States Indian Prairie School Full time

    Job SummaryThe Indian Prairie School District is seeking a highly skilled and dedicated Behavioral Support Assistant to join our team. As a key member of our educational support staff, you will play a vital role in ensuring the success of students with significant social, emotional, and/or behavioral needs.Key ResponsibilitiesImplement behavioral strategies...

  • Account Specialist

    1 month ago


    Aurora, Illinois, United States Sonova AG Full time

    About the RoleSonova AG is seeking a highly motivated and results-driven Account Specialist to join our team. As an Account Specialist, you will play a critical role in qualifying new customer leads, facilitating appointments for high-potential accounts, and owning the process to increase share of wallet within existing accounts.Key ResponsibilitiesMaintain...


  • Aurora, Illinois, United States WEST AURORA HIGH SCHOOL Full time

    Job Title: Health Office AssistantWe are seeking a highly organized and detail-oriented individual to join our team as a Health Office Assistant at West Aurora High School.Job Summary:The Health Office Assistant will provide administrative support to the school nurse and health services team, ensuring the smooth operation of the health office.Key...


  • Aurora, Illinois, United States Vince Konen Insurance Agency, Inc. Full time

    Konen Insurance Agency, Inc. is a reputable insurance agency dedicated to providing comprehensive protection solutions to our clients. We foster a collaborative environment where staff are treated with respect, courtesy, and empowerment. The Administrative Assistant plays a vital role in building and maintaining relationships with clients and carrier...

  • Account Specialist

    1 month ago


    Aurora, Illinois, United States Sonova USA, Inc. Full time

    About Sonova USA, Inc.Sonova USA, Inc. is a leading provider of innovative hearing care solutions, dedicated to helping millions of people enjoy life's unforgettable moments. Our mission is to create sense by bringing sound to life, and we're looking for talented individuals to join our team.Job SummaryWe're seeking an Account Specialist to qualify new...

  • Delivery Specialist

    2 weeks ago


    Aurora, Illinois, United States Premier Rental Purchase of Aurora Full time

    Job Title: Delivery SpecialistAt Premier Rental-Purchase of Aurora, we are seeking a highly skilled and detail-oriented Delivery Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring timely and professional delivery of merchandise to our customers.Key Responsibilities:Deliver merchandise to customers in a...