Merchant Services Support Specialist

4 hours ago


Aurora, Illinois, United States Old Second National Bank Full time
Job Overview

At Old Second National Bank, we're committed to delivering exceptional service to our commercial clients. As a Merchant Services Support Administrator, you'll play a vital role in ensuring our clients receive top-notch support and service.

Key Responsibilities:

  • Initiate welcome calls to new merchant customers to ensure a seamless onboarding experience
  • Act as the primary point of contact for internal partners, merchants, and Elavon partners, providing timely and effective support
  • Collaborate with the VP of Merchant Services to resolve merchant inquiries related to software issues, daily deposits, transactional research, settlement reports, month-end statements, and chargebacks
  • Build and maintain strong relationships with clients, addressing their inquiries and providing information and technical support concerning credit card processing activities within the Bank's merchant services portfolio
  • Support the team in resolving customer escalations and ensuring client satisfaction by delivering requested information and resolutions

Requirements:

  • Associate's degree or two or more years of banking or merchant services experience; or equivalent combination of education and experience
  • Excellent customer service skills, with a focus on delivering exceptional service to our commercial clients
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively
  • Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred Qualifications:

  • Prior experience in merchant services
  • Bachelor's degree in a related field

We're committed to creating a positive and inclusive work environment that fosters growth and development. If you're passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.



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