Global Support Associate

3 days ago


San Diego, California, United States TCWGlobal Full time
Job Title: Global Support Associate

Job Summary:

We are seeking a highly organized and detail-oriented Global Support Associate to join our dynamic Global Operations team. As a key member of our team, you will provide exceptional customer service to clients and employees, ensuring timely and accurate support.

Key Responsibilities:

  • Provide daily phone, email, chat, and in-person support to clients and employees
  • Assist with weekly payroll and benefits administration
  • Process unemployment claims, verifications of employment, and court orders
  • E-Verify case monitoring and follow-up on employee requests
  • Create and compile reports and audits as needed
  • Support Global Operations and other departments with additional requests

Requirements:

  • Bilingual (Spanish/English) or proficiency in other languages
  • Ability to quickly adapt to new systems and processes
  • Proactive problem-solving skills and ability to handle stressful situations
  • Excellent communication and writing skills
  • Accurate data entry skills for database software
  • Experience using Microsoft Office Suite and Microsoft Office 365
  • Experience in human resources, payroll, benefits, and/or client management a plus

What We Offer:

Full-time benefits, including a comprehensive benefits package. Salary will be commensurate with education and experience. Additional compensation may be earned by exceeding sales and service goals.

TCWGlobal is an equal opportunity employer.



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