Hotel Operations Manager

6 days ago


Sandusky, Ohio, United States Marriott International Inc Full time
Job Summary

Marriott International Inc is seeking a highly skilled and experienced Hotel Operations Manager to lead the management of our hotel staff and drive hotel profitability and customer satisfaction. As a key member of our property leadership team, you will be responsible for overseeing the interviewing, hiring, training, work direction, and performance management of all employees, while creating a motivating work environment.

Key Responsibilities
  • Lead the management of the hotel staff to increase hotel profitability and customer satisfaction.
  • Oversee the interviewing, hiring, training, work direction, and performance management of all employees.
  • Create a motivating work environment that fosters employee engagement and retention.
  • Contribute to the successful development of the Assistant General Manager and/or Front Desk Manager and other direct reports.
  • Manage the flow of labor between departments to support effective management of the Labor Budget and achievement of profitability goals.
  • Create/review all departmental schedules for accuracy and staffing demands.
  • Oversee staff reviews and ensure service programs/brand standards are in place and executed.
  • Prepare for QA audits (i.e., daily and pre-visit activities).
  • Review and follow up on property GSS scores and comments.
  • Walk the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and cleanliness/maintenance standards.
  • Financials: Reviews and maintains accurate records of the hotel's funds and information including accounts receivable and payable, credit card reconciliations, and registration information.
  • Reviews and validates vendor invoices.
  • Interact with in-house guests to prospect for new sources of business.
  • Develop a long-term business plan that will increase the hotel's profitability and customer satisfaction with the property, services offered, and staff.
  • Guest Service: Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Addresses guest requests to ensure customers are satisfied with the hotel's services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major OR 4 years' experience in guest services, front desk, sales and marketing, management operations, or related professional area.
  • Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
  • Excellent organizational and prioritization skills.
  • Ability to work independently.
  • Superior customer service skills.
  • Able to work a flexible schedule.
Benefits
  • Personal Time Off
  • Medical/Dental/Vision Insurance employer contribution
  • Bonus opportunity
  • This company is an equal opportunity employer.


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