Retail Operations Leader
2 weeks ago
About Us:
As a pioneering force in the online eyewear market, we are dedicated to transforming the conventional eyewear landscape. With a vast customer base and innovative in-house technologies, we pride ourselves on our data-driven approach that fuels our success in the global eCommerce sector.
Role Overview:
We are seeking a dynamic Retail Operations Leader to join our expanding retail team. This position is crucial in guiding the store's optical initiatives, enhancing sales performance, and achieving key organizational objectives through a people-centric culture and brand experience.
Key Responsibilities:
- Ensure exceptional customer satisfaction by managing daily store operations and delivering outstanding service.
- Drive sales performance by supporting customers throughout their shopping experience and mentoring the store team with your sales expertise.
- Analyze store sales metrics, purchasing trends, and customer preferences.
- Recruit, onboard, and develop a motivated team, providing ongoing training and conducting monthly performance reviews.
- Identify and address the root causes of recurring issues, aiming for sustainable solutions.
- Maintain exemplary store conditions and uphold visual merchandising standards.
- Oversee daily scheduling and payroll management for the store team.
- Manage inventory effectively to ensure the store is well-stocked.
- Ensure adherence to company policies, procedures, and legal regulations, focusing on risk management and safety.
- Foster an inclusive workplace culture by treating all team members and customers with respect.
- You have a proven track record with over 3 years of experience in a managerial role within a customer-focused retail environment, ideally in the optical sector.
- You are motivated by the desire to enhance sales outcomes and provide top-tier customer service.
- You excel at building, coaching, and retaining a high-performing team that meets sales and operational goals.
- You are an effective communicator who articulates ideas clearly and empathetically.
- You are a resourceful problem-solver, able to think creatively when faced with challenges.
- You are passionate about delivering exceptional service.
- You possess proficiency in Microsoft Office Suite.
- Knowledge of eyewear products and eye health is a significant advantage.
- You are flexible with your availability, including weekends and holidays.
- Comprehensive Health, Vision, and Dental insurance
- Life and Short-Term Disability insurance
- Paid Time Off and Sick Leave
- Bereavement Policy
- Optical Education Reimbursement
- Complimentary Eyewear
Hourly pay ranges from $34 to $36.
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