Retail Operations Leader

2 weeks ago


Garden City, Michigan, United States GlassesUSA Full time

About Us:
As a pioneering force in the online eyewear market, we are dedicated to transforming the conventional eyewear landscape. With a vast customer base and innovative in-house technologies, we pride ourselves on our data-driven approach that fuels our success in the global eCommerce sector.

Role Overview:
We are seeking a dynamic Retail Operations Leader to join our expanding retail team. This position is crucial in guiding the store's optical initiatives, enhancing sales performance, and achieving key organizational objectives through a people-centric culture and brand experience.

Key Responsibilities:

  • Ensure exceptional customer satisfaction by managing daily store operations and delivering outstanding service.
  • Drive sales performance by supporting customers throughout their shopping experience and mentoring the store team with your sales expertise.
  • Analyze store sales metrics, purchasing trends, and customer preferences.
  • Recruit, onboard, and develop a motivated team, providing ongoing training and conducting monthly performance reviews.
  • Identify and address the root causes of recurring issues, aiming for sustainable solutions.
  • Maintain exemplary store conditions and uphold visual merchandising standards.
  • Oversee daily scheduling and payroll management for the store team.
  • Manage inventory effectively to ensure the store is well-stocked.
  • Ensure adherence to company policies, procedures, and legal regulations, focusing on risk management and safety.
  • Foster an inclusive workplace culture by treating all team members and customers with respect.
Who You Are:
  • You have a proven track record with over 3 years of experience in a managerial role within a customer-focused retail environment, ideally in the optical sector.
  • You are motivated by the desire to enhance sales outcomes and provide top-tier customer service.
  • You excel at building, coaching, and retaining a high-performing team that meets sales and operational goals.
  • You are an effective communicator who articulates ideas clearly and empathetically.
  • You are a resourceful problem-solver, able to think creatively when faced with challenges.
  • You are passionate about delivering exceptional service.
  • You possess proficiency in Microsoft Office Suite.
  • Knowledge of eyewear products and eye health is a significant advantage.
  • You are flexible with your availability, including weekends and holidays.
Benefits:
  • Comprehensive Health, Vision, and Dental insurance
  • Life and Short-Term Disability insurance
  • Paid Time Off and Sick Leave
  • Bereavement Policy
  • Optical Education Reimbursement
  • Complimentary Eyewear
Compensation:
Hourly pay ranges from $34 to $36.

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