IT Support Specialist
7 days ago
Access Now is a global organization that defends and extends the digital rights of people and communities at risk. We partner with local actors to bring a human rights agenda to the use, development, and governance of digital technologies, and to intervene where technologies adversely impact our human rights.
About this RoleThe IT Assistant is a critical position that serves as the first point of contact for Team Members, providing technical operations and digital security support. Given the nature of Access Now's work, the Organization faces significant and potential risks, and this role is essential to our efforts to build a culture of security.
Key Responsibilities- Support the I.T. and digital security needs of our global team and offices, focusing on the support of desktops/laptops
- Support user administration, technical onboarding, and capacity building of Team Members
- Contribute to the development of internal security policies, procedures, and controls
- Support efforts to analyze digital security threats, such as suspicious emails
- Help maintain the asset register
- Excellent interpersonal and communication skills, especially with diverse remote users
- Some work experience in a similar or related help desk or similar role supporting the IT needs of a global organization
- Ability to write good end-user documentation/procedures
- Some experience supporting desktop environments running OSX and/or linux
- Basic knowledge of email (PGP) encryption
- Working knowledge of G-Suite products or Apple Macs
- Some experience with ticketing administration
- Experience in assessing phishing and other types of suspicious messages
- Some experience of device management (Mosyle, Jamf etc.) and/or EDRs (CrowdStrike)
As our IT Assistant, you will be part of a dynamic team that is passionate about promoting digital rights and security. You will have the opportunity to work with a diverse group of professionals, contribute to the development of internal security policies, and support the I.T. and digital security needs of our global team and offices.
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