Sales Support Associate

4 weeks ago

New York, New York, United States Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for our customers to be themselves in.

We are part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity. As a Sales Support Associate, you will play a vital role in our store's success and efficiency, delivering exceptional customer experiences and supporting the flow of product from receipt to point of sale.

Key Responsibilities:
  • Greet customers with a smile and offer assistance at the cash wrap and sales floor.
  • Interact genuinely with customers, reading cues to determine their needs and providing solutions.
  • Conduct email/name capture, maintain accuracy with POS operations, and ensure cash wrap organization and cleanliness.
  • Suggest add-ons and sell gift cards, maintaining cash and POS media accurately and in compliance with Coach policy.
  • Create lasting impressions by thanking customers and providing reasons for return visits.
  • Represent the Coach brand appropriately and maintain a positive, professional attitude.
Requirements:
  • 1-3 years of previous retail experience, preferably in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Ability to communicate effectively with customers and team, maneuver the sales floor and stockroom, and lift up to 25 pounds.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, with high retail traffic and sales days.
Competencies:
  • Drive for Results: Exceed goals successfully, consistently one of the top performers, and steadfastly push self and others for results.
  • Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers, getting first-hand customer information, and using it for improvements in products and services.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds appropriate rapport, and uses diplomacy and tact.
  • Learning on the Fly: Learns quickly when facing new problems, a relentless and versatile learner, open to change, and analyzes both successes and failures for clues to improvement.
Additional Requirements:

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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