Sales Support Associate

4 weeks ago


New York, New York, United States Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Our mission is to create beautiful things, crafted to last, for our customers to be themselves in. As a Sales Support Associate, you will play a vital role in our store's overall success and efficiency, delivering exceptional customer service and supporting the sales floor and stockroom teams.

Key Responsibilities:
  • Provide friendly and efficient interactions with customers at the cash wrap and sales floor
  • Accurately process transactions and maintain a well-organized sales floor
  • Support the sales floor and stockroom teams in maintaining a high level of customer service and sales performance
  • Receive and process shipments and transfers in the stockroom
  • Maintain accurate records and reports, including sales data and inventory levels
Requirements:
  • 1-3 years of previous retail experience, preferably in a luxury retail service environment
  • Knowledge of cash register systems and basic computer skills
  • Ability to work a flexible schedule, including nights, weekends, and holidays
  • Physical ability to maneuver the sales floor, sales shelves, and stockroom, including lifting and carrying up to 25 pounds
Competencies:
  • Drive for Results: Consistently meets or exceeds sales and customer service goals
  • Customer Focus: Provides exceptional customer service and builds strong relationships with customers
  • Interpersonal Savvy: Works effectively with colleagues and management to achieve team goals
  • Learning on the Fly: Quickly adapts to new situations and learns from feedback

Tapestry, Inc. is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.



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