Head of Retail Strategy and Operations

6 days ago


Seattle, Washington, United States Salal Credit Union Full time
Retail Banking Leadership Opportunity
Are you a seasoned leader with a passion for coaching, mentoring, and leading teams to success? Do you have 10 years of experience in retail banking, 7 years of experience in team leadership, and 5 years of experience in direct sales and service? If so, we want to hear from you As the Vice President of Retail Banking, you will provide strategic leadership for the credit union's Retail Business line, including branch network, retail operations, and virtual member experience. The ideal candidate will have a strong background in driving productivity and process improvements in a dynamic environment. The salary range for this position is $137,500 - $195,500 per year depending on experience.

About Us
Salal Credit Union strives to cultivate a welcoming environment by embracing each individual's identities and abilities. Our mission is to break down financial barriers for innovators in our community by offering good rates, low fees, and dedicated personal services. We believe that many small actions, when added together, can make big impacts. We prioritize employee growth and development, fostering a positive work environment where they can thrive.

Key Responsibilities
- Lead the strategy for all Retail business line teams, ensuring effective management of sales, service, and support activities. Drive productivity and process improvements in a dynamic environment.
- Develop and implement retail sales and service strategies to increase deposit and loan balances, aligning with the credit union's strategic plan. Collaborate with key stakeholders for a consistent experience across all Retail channels.
- Collaborate with FVP - Home Lending & Retail Banking to set and adjust sales and service targets and manage incentive plans. Evaluate targets and incentive plans annually and recommend changes.

Total Rewards
This position offers a competitive base salary of $137,500 - $195,500 per year depending on experience. Additionally, potential annual bonus opportunities, comprehensive healthcare plans, generous time off, tuition reimbursement, 401(k) plan with company matching, charitable contribution matching, and company-paid life, AD&D, and long-term disability insurances are available.
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