Global Head of Digital Innovation Lead

6 days ago


Seattle, Washington, United States Qualtrics Full time
Lead Digital Innovation Strategy

We are seeking a strategic leader to drive digital innovation and customer engagement across our global customer base. As the Global Head of Digital, you will be responsible for developing and executing a comprehensive digital strategy that accelerates customer adoption, value realization, and net expansion.

You will lead cross-functional teams to build and deploy digitally-enabled customer motions, leveraging data and metrics to inform decision-making and optimize business outcomes. Your expertise in digital marketing, customer success, and team leadership will be essential in driving operational improvement and scaling business operations.

Key Responsibilities:
  • Develop and execute a global digital strategy that drives customer engagement and adoption.
  • Lead cross-functional teams to build and deploy digitally-enabled customer motions.
  • Leverage data and metrics to inform decision-making and optimize business outcomes.
  • Drive operational improvement and scale business operations.
Requirements:
  • 10+ years of experience in SaaS, strategy, consulting, operations, product management, or an equivalent field.
  • Experience with digital marketing and/or digital customer success.
  • Prior experience building and deploying digitally-enabled customer motions preferred.
  • Past experience leading successful teams that work effectively cross-functionally preferred.
What We Offer:
  • An estimated salary range of $250,000 - $350,000 per year, depending on location and experience.
  • A hybrid work model with three days in the office and two days remote.
  • A competitive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.


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