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Patient Communication Coordinator
2 months ago
As a vital member of our team, the Support Operator plays a crucial role in ensuring effective communication within the healthcare environment. This position is responsible for managing incoming communications, including calls, alarms, and messages, while coordinating with appropriate personnel based on situational needs.
Key Responsibilities
1. **Manage Incoming Communications**: Efficiently handle a high volume of calls in a dynamic call center setting.
2. **Call Processing**: Execute essential call processing tasks by adhering to monitoring standards and successfully completing training evaluations.
3. **Information Access**: Utilize Xtend Communications software to retrieve necessary information, with or without ACD integration.
4. **Emergency Response**: Respond promptly to alarms, pages, and codes, ensuring the correct personnel are contacted through various communication methods.
5. **Problem Solving**: Demonstrate strong problem-solving skills in high-pressure situations.
6. **Patient Information Management**: Provide patient-related information in compliance with HIPAA regulations.
7. **Documentation Maintenance**: Assist in the upkeep of logbooks and relevant documentation.
Physical and Educational Requirements
This role requires working in a fast-paced environment with continuous phone activity and distractions. Candidates must be able to sit for extended periods and possess excellent verbal and written communication skills. Availability for weekends, holidays, and overtime is essential. Additionally, candidates should be prepared for occasional callback support.
**Education**: A High School Diploma or GED is required. Previous experience in customer service or phone operations is preferred. A comprehensive training program will be provided to familiarize new hires with call handling, paging operations, and emergency protocols.
