Hotel Front Desk Operations Manager

3 weeks ago


Red Lodge, Montana, United States Town Pump Full time
Job Overview

The Town Pump Hotel Group is a growing company with increasing opportunities for career growth. As a motivated and outgoing Hotel Front Desk Supervisor, you will be responsible for establishing the ultimate guest experience from check-in to departure.

Job Description

Key Responsibilities:

  • Take the lead in establishing an exceptional guest experience through training, service delivery, and recovery in accordance with Town Pump and brand operational standards.
  • Interact with guests, co-workers, and management in a courteous and professional manner while maintaining a high degree of pride in job performance.
  • Complete all required company and brand-specific training and certifications in a timely manner.
  • Assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
  • Participate in vetting front office candidates, including interviewing and hiring, scheduling, and supervising workloads during shifts.
  • Communicate revenue forecasting and maintain confidentiality of employee, guest, and company information per Town Pump expectations.
  • Verify accurate room status information and report any known issues with services, equipment, and property.
Required Skills and Qualifications

Essential Requirements:

  • A valid Driver's license with an appropriate driving record.
  • Punctuality and flexibility to work within a changing schedule.
  • Proficiency in computer skills, MS Office, and other commonly used software.
  • Experience in hospitality or retail atmosphere, preferably with cash and credit card handling.
Benefits

Town Pump offers a comprehensive benefits package, including 401(K), Health, Dental, and Vision Insurance, Health Savings Accounts, paid time off, and education reimbursement benefits.

Equal Employment Opportunity

Town Pump Inc. is proud to be an Equal Employment Opportunity employer, committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.



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