Front Desk Representative
3 weeks ago
Job Type: Part-time
Estimated Salary: $15.91 - $20.81 per hour
Company OverviewThe St. James Hotel is a luxurious boutique hotel offering modern amenities amidst rich history and Victorian charm.
We deliver remarkable hospitality services and culinary delights to our guests, providing an exceptional experience.
Job DescriptionWe are seeking Guest Service Representatives to warmly greet arriving guests, assist with check-in/out, and provide information about hotel services and amenities.
You will promote hotel services, answer guest calls, make reservations, process room receipts, credit cards, and complete setup for the next day's business.
Essential Duties:- Anticipate and respond to guest needs and questions in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
- Drive sales and maximize revenue by up-selling rooms and amenities.
- Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
- Monitor room availability, follow restrictions, and all booking policies and procedures.
One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience.
A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.
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