Country Inn

3 weeks ago

Red Wing, United States Golder Hospitality Properties Full time
Country Inn & Suites Red Wing, Front Desk/Guest Service Representative

As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Must be available evenings, weekends and holidays.

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:
  • Performing the check-in and check-out process
  • Answer all incoming and in-house phone calls
  • Assist callers with making and/or changing reservations
  • Assist all guests as necessary to ensure a positive experience
  • Ability to work while standing for extended periods of time.
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements

Candidates must possess the following knowledge, skills, and abilities:
  • Great attention to detail
  • Excellent knowledge of local attractions and entertainment venues
  • Considerable knowledge of computer systems for registration, reservations and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak and understand the English language to communicate with employees and guests
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more

Education/Experience
  • Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Salary Description

16.00

  • Country Inn Staff

    3 weeks ago

    Red Wing, Minnesota, United States Golder Hospitality Properties Full time

    Hotel Guest Service Representative/Night AuditorThe Golder Hospitality Properties are seeking a highly skilled and experienced Night Auditor/Guest Service Representative to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.About the Role:Responsible for delivering...

  • Dining Room Attendant Position for the Molly Pitcher Inn

    1 week ago

    Red Bank, Tennessee, United States Molly Pitcher Inn Full time

    We are seeking a reliable and detail-oriented Dining Room Attendant to join our team at the Molly Pitcher Inn. As a key member of our service staff, you will be responsible for ensuring that guests have an exceptional dining experience by providing quality service in a fast-paced environment.Key Responsibilities:Table Setting and Maintenance: Set and clear...

  • Front Desk Associate

    3 weeks ago

    Red Wing, Minnesota, United States Golder Hospitality Properties Full time

    Job DescriptionWe are seeking a highly skilled Front Desk Associate to join our team at Country Inn & Suites Red Wing. This role is responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and delivering outstanding customer service.The ideal candidate will possess excellent communication skills, be able to...

  • Dining Room Food Delivery Specialist

    1 week ago

    Red Bank, Tennessee, United States Molly Pitcher Inn Full time

    Food Runner Job OpportunityWe are seeking a professional Dining Room Food Delivery Specialist to join our team at the Molly Pitcher Inn.About the JobThis is an exciting opportunity to work in a fast-paced environment where you will be responsible for delivering food orders from the kitchen to guest tables efficiently and accurately. You will also be expected...

  • Busser

    3 months ago

    Red Bank, United States Molly Pitcher Inn Part time

    Job DescriptionJob DescriptionThe Busser ensures guests have an enjoyable dining experience by providing quality service. Bussers work in a team-oriented, high-volume, fast-paced, guest-centric environment while maintaining a genuine, professional, and enthusiastic attitude and guarantee guest satisfaction. The Busser is responsible for setting and clearing...

  • Food Runner

    3 months ago

    Red Bank, United States Molly Pitcher Inn Part time

    Job DescriptionJob DescriptionThe Food Runner is responsible for delivering food orders from the kitchen to guest tables rapidly and accurately. Maintaining the cleanliness of the expediting line, organization of order tickets, and communicate effectively with Dining Room Manager, Servers, Host/Hostess and Kitchen team. The Food Runner will also be...