Guest Experience Specialist
4 days ago
Job Type: Part-time
Estimated Salary: $16.34 - $21.56 per hour
Hotel OverviewThe St. James Hotel is an iconic hotel providing luxurious amenities and a unique blend of modern conveniences and Victorian charm.
We offer a range of services, including delicious culinary options and comfortable accommodations.
Job SummaryWe are seeking Guest Service Representatives to join our team, providing exceptional hospitality services and creating memorable experiences for our guests.
You will be responsible for greeting guests, processing check-ins and check-outs, and promoting hotel services and amenities.
Responsibilities:- Anticipate and respond to guest needs and questions in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
- Drive sales and maximize revenue by up-selling rooms and amenities.
- Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience.
A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.
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