Hospitality Service Associate
3 weeks ago
Job Type: Part-time
Estimated Salary: $14.53 - $19.21 per hour
About UsThe St. James Hotel offers luxurious amenities and a unique blend of modern conveniences and Victorian charm.
Our team delivers exceptional hospitality services, creating distinct experiences for our guests.
Job ResponsibilitiesAs a Guest Service Representative, you will be responsible for greeting guests, processing check-ins and check-outs, and providing information about hotel services and amenities.
You will also promote hotel services, answer guest calls, make reservations, process room receipts, credit cards, and complete setup for the next day's business.
Key Responsibilities:- Anticipate and respond to guest needs and questions in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.
- Drive sales and maximize revenue by up-selling rooms and amenities.
- Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.
One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience.
A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System.
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