Senior Vice President of Member Service and Lending

7 days ago


Saginaw, Michigan, United States Jolt Credit Union Full time
About the Role

Jolt Credit Union is seeking a highly experienced and skilled professional to fill the position of VP Member Service and Lending Operations. As a key member of our leadership team, you will be responsible for overseeing and implementing member service and lending programs, ensuring high-level delivery of financial services to our members.

Key Responsibilities
  • Member Service and Lending Program Management: Oversee and implement member service and lending programs, ensuring alignment with the credit union's Service Promise.
  • Staff Management: Maintain a highly motivated and well-trained staff, ensuring effective employee relations and adherence to policies and procedures.
  • Operational Oversight: Oversee daily operations of the Member Service platform and Member Contact Center, making decisions and taking appropriate action as needed.
  • Loan Application and Account Management: Provide guidance and decisions on member loan applications and account issues, reviewing and providing guidance on NSF and loan workout situations.
  • Inter-Departmental Communication: Respond to inter-departmental staff inquiries regarding loan rates, terms, collateral, insurance programs, costs, and payment schedules.
  • Escalated Member Inquiries: Respond to all escalated member inquiries, making recommendations on loan guidelines to Senior Management and the Board of Directors.
  • Regulatory Compliance: Review and implement all regulations related to lending, monitoring relationships with current and prospective indirect dealer partners.
  • Vendor Management: Work with 3rd Party vendors to ensure efficient use of systems, collaborating with the VP of IT and VP Branch Operations to implement new programs.
  • Committee Participation: Participate in various committees, including Marketing, New/Closed Account, Technology, Management, Privacy, Supervisory, and web/online services.
  • Reporting and Presentations: Attend Asset/Liability meetings, staff meetings, and make reports or presentations to the Board of Directors as required.
  • Auditor and Examiner Engagement: Work with auditors and examiners in periodic engagements, participating in seminars and conferences to stay informed with credit union trends and regulations.
  • Department Budgeting: Prepare, submit, and maintain budget for the department, completing Notary services and Signature Guarantees for members.
  • Loan Documentation and Disbursement
  • Account Opening and Management: May open new accounts, issue CDs and IRAs, Share Draft Accounts, and VISAs, satisfying all requirements of the Nationwide Mortgage Licensing System.
Requirements
  • Education and Experience: A bachelor's degree in a Business-related field or equivalent work experience, 5+ years lending experience, and 5+ years leadership experience.
  • Knowledge and Skills: Thorough knowledge of credit union operations, products, and services, with a high degree of initiative and professionalism, excellent communication and presentation skills, and proficiency with PC/Microsoft Office products and other office equipment.


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