Experienced Customer Support Specialist
2 weeks ago
Shift: 1st Shift
Work model: Hybrid
Schedule: FULLTIME; Monday - Friday First Shift
Job Overview:
Schneider is on the lookout for a Senior Customer Service Representative based in Green Bay, WI. This role is pivotal in nurturing relationships with our valued clients. The Senior Customer Service Representative will oversee tasks related to the processing and tracking of customer orders, managing freight inquiries, and negotiating competitive market rates.
Key Responsibilities:
- Oversee customer freight to detect issues and enhance operational efficiency.
- Propose modifications as freight volumes change.
- Utilize various technologies to assess service challenges and trends to formulate solutions.
- Collaborate closely with leadership, teams, and clients.
- Possess a high school diploma or GED.
- Preferably have one year of experience in customer service.
- Exhibit strong written and verbal communication abilities.
- Adept at managing multiple tasks simultaneously.
- Eligible for partial remote work options after one year in the position, contingent upon meeting performance expectations.
- Comprehensive medical, dental, and vision insurance.
- Company-funded life insurance.
- 401(k) savings plan with company matching.
- Paid time off and holidays.
- Performance-based incentive pay program allowing for earnings beyond base salary.
- Tuition reimbursement available.
- Explore the complete list of customer service benefits.
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