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Experienced Customer Support Specialist

2 months ago

Brown City, Michigan, United States Schneider Full time
Location: Green Bay, WI

Shift: 1st Shift

Work model: Hybrid

Schedule: FULLTIME; Monday - Friday First Shift

Job Overview:

Schneider is looking for a Senior Customer Service Representative based in Green Bay, WI. This role is pivotal in nurturing relationships with our clientele. The Senior Customer Service Representative will oversee tasks related to the processing and tracking of customer orders, managing freight inquiries, and negotiating competitive market rates.

Key Responsibilities:
  • Track customer freight to identify potential issues and enhance operational efficiency.
  • Advise on necessary adjustments as freight volumes change.
  • Utilize various technologies to analyze service challenges and trends to formulate effective solutions.
  • Collaborate closely with leadership, teams, and clients.
Required Skills and Qualifications:
  • Possess a high school diploma or GED.
  • Preferably have one year of experience in customer service.
  • Exhibit strong written and verbal communication abilities.
  • Capable of managing multiple tasks effectively.
Compensation and Benefits:
  • Partial remote work options may be available after one year in the role, contingent upon meeting performance expectations.
  • Comprehensive medical, dental, and vision insurance.
  • Company-funded life insurance.
  • 401(k) retirement savings plan with company matching.
  • Paid time off and holidays.
  • Performance-based incentive pay program allowing for earnings beyond base salary.
  • Tuition reimbursement opportunities.
  • Refer to the complete list of customer service benefits.
Please review the job description.