Customer Engagement Specialist
2 weeks ago
Customer Engagement Specialist
Great Lakes Energy is seeking a dedicated customer engagement specialist to enhance and manage various aspects of member services.
About Us
For over 85 years, we have been a vital energy provider to rural communities across multiple counties in Michigan. As the third-largest electric utility in the state and the largest member-owned power company, we serve a significant number of meters.
Our mission is to enrich the lives of our community members by not only providing reliable electric service but also offering advanced fiber technology through our subsidiary, Truestream.
With a workforce of over 300, we pride ourselves on being a family of diverse professionals who share a common vision. Our collaborative culture promotes creativity, encourages personal growth, and instills a sense of purpose in our daily endeavors.
A Typical Day as a Customer Engagement Specialist
In this role, you will experience a variety of tasks, including bill calculations, reviewing member account details, processing payments, and managing refunds. You will also be the first point of contact for in-office member transactions and assist in resolving member inquiries while supporting the dispatch team during peak activity periods.
Your Profile
You thrive in dynamic environments and excel at multitasking. You appreciate a diverse workday and take pride in your accomplishments. Familiarity with various software applications and effective communication skills, even in remote interactions, are essential. Team collaboration is important to you, and you are eager to assist wherever needed. A high school diploma and customer service experience from various sectors are ideal for this entry-level position.
What We Offer
Your contributions are valued, and our benefits reflect that commitment. We prioritize employee well-being, family support, and professional development. Here’s a glimpse of what we provide:
- Comprehensive Health Benefits - We cover extensive health insurance options for you and your family.
- Generous Paid Time Off - Enjoy the flexibility to manage your time effectively.
- Wellness Programs - We support healthy lifestyles with resources for financial and mental well-being, including reimbursements for wellness-related expenses.
- Life and Disability Insurance - We offer plans to assist during unexpected life events.
- Parental Leave - New parents receive paid time off to bond with their children, along with support for adoption-related expenses.
- Career Development - We are committed to your growth and offer training and educational opportunities.
- Casual Work Environment - Enjoy a smart casual dress code in our office.
- Remote Work Options - After training, you may have the opportunity to work from home a few days a week.
- Retirement Plans - We provide two retirement savings options, including a traditional pension and a 401k plan.
How to Join Us
This role is more than just a job; it’s an opportunity to be part of a team focused on innovation and collaboration. If you are ready to tackle challenges and make a meaningful impact, we invite you to consider this opportunity.
Great Lakes Energy is an equal opportunity employer.
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