Customer Service Representative
3 days ago
**Job Summary:**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at SWHM Southwest Hospitality Management Inc. as a Guest Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Greet and register guests, assigning rooms and providing room key and escort instructions as needed.
- Answer inquiries about hotel services, registration, and local information, providing accurate and helpful responses.
- Manage guest accounts, making reservations, and handling payments and billing.
- Process and transmit messages, including mail and messages, using hotel equipment.
- Enforce hotel credit policies and maintain accurate records of guest transactions.
- Take the initiative to greet guests warmly and provide exceptional customer service.
- In a lead capacity, take responsibility for assigned employees, assigning work and ensuring proper performance.
Requirements:
- High School Diploma or equivalent.
- Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
- Excellent communication and interpersonal skills.
- Ability to multitask and adapt to changing situations.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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