Customer Service Representative

6 days ago


Canton, Michigan, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming environment that exceeds our guests' expectations.

Key Responsibilities:
  • Promptly greet and engage with guests, determining their interests and needs to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
  • Process guest orders efficiently and accurately, utilizing our point-of-sale system and inviting guests to join our email club for exclusive promotions.
  • Uphold a clean and organized bakery presentation, including routine cleaning and maintenance tasks.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures.
Requirements:
  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Ability to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
What We Offer:
  • Flexible hours
  • Closed Sundays
  • 30% off cake products
  • Medical, dental, and vision benefits available to full-time team members


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