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Financial Services Representative

2 months ago

Canton, Michigan, United States Fifth Third Full time
Job Summary

Fifth Third Bank is seeking a highly motivated and customer-focused Personal Banker Associate I to join our team in Canton, Michigan. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth through the consultative sales process.

Key Responsibilities
  • Use the consultative sales process to build customer relationships and identify financial needs.
  • Maintain a thorough knowledge of Retail consumer and small business products/services and recommend solutions to customers.
  • Utilize marketing tools to proactively reach out to customers and set appointments for financial reviews.
  • Cross-sell to existing customers and engage in outside sales activities as directed.
  • Establish close working relationships with assigned Business Partners and refer customers to provide timely financial solutions.
  • Meet/exceed customer experience and individual/team production goals, enhancing year-over-year revenue growth.
  • Provide guidance to CSRs on the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
Requirements
  • College degree or work experience providing transferrable skills.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort with sales activities and advanced math functions.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of Retail policies and procedures.
Working Conditions
  • Normal office environment.
  • Extending viewing of computer screens.
  • Travel within the affiliate for training and scheduling flexibility.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and engaging work environment that values diversity, equity, and inclusion.