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Customer Service Ambassador

2 months ago

Canton, Michigan, United States Nothing Bundt Cakes Full time
{"title": "Guest Service Representative", "description": "

At Nothing Bundt Cakes, we're looking for a Guest Service Representative to create a warm and welcoming environment for our guests. As a key member of our team, you'll be responsible for providing exceptional customer service, selling our delicious cakes, and embodying our core values of Servant's Heart, Spirit of a Champion, and Genuine Connections.

Key Responsibilities:
  • Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complementary retail merchandise.
  • Suggest additional merchandise to complete unique celebrations.
  • Process guest orders efficiently and accurately using our point-of-sale system.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
Requirements:
  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Ability to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
What We Offer:
  • Flexible hours
  • Great hours - closed Sundays
  • 30% off cake products
  • Medical, dental, and vision benefits available to full-time team members
", "lang_code": "en-US"}