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Patient Access Representative
1 month ago
We are seeking a highly skilled Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Key Responsibilities- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- Adhere to policies and provide excellent customer service in interactions with patients and other stakeholders.
- Hold accountability for point of service goals as assigned.
- Conduct audits of accounts and assure that all forms are completed accurately and timely to meet audit standards.
- Pre-register patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information.
- 1+ years of customer service experience.
- High School Diploma/GED Required.
- CRCR Required within 9 months of hire.
- Bonus Incentives.
- Paid Certifications.
- Tuition Reimbursement.
- Comprehensive Benefits.
- Career Advancement Opportunities.
Ensemble Health Partners is an equal employment opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. If you require accommodation in the application process, please contact TA@ensemblehp.com.
